Reservations Coordinator, Crowne Plaza Changi
2 days ago
There’s nothing complicated about dealing with business people.
By day, international marketing superhero. By night: fluffy bath robe and a box set.
Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
**What is the Job About?**
- Ensure the whole guest experience successful and memorable and act as the brand ambassador and key contact throughout their journey
- Build long term relationship with guests and increase loyalty to the brand
- Be knowledgeable about the products and services about all IHG hotels
- Accept wait list reservations
- Be aware of special rates/offers/promotions
- Sell IHG products and services through upselling techniques
- Prepare and execute action plans which increase reservation sales and associated business
- Record special billing arrangements for groups and conventions
- Liaise with other departments for all reservations that require credit approval
- Raise the awareness and reputation of your hotel and the brand locally
- Ensure guest safety is a priority with mínimal interruptions or problems
- Offer advice to clients to reduce waste, save energy and have a mínimal impact to the environment
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
- Be familiar with property safety, first aid and fire and emergency procedures
- Attend meetings and training sessions as required
- Ensure all procedures are compliant to standards and guidelines
Ideally you have a Diploma and at least 1 year of working experience.
We’ll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.
Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
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Singapore Crowne Plaza Hotels & Resorts Full timeThere’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing...
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Singapore Crowne Plaza Hotels & Resorts Full timeThere’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing...
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Singapore Crowne Plaza Hotels & Resorts Full timeThere’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing...
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Singapore Crowne Plaza Hotels & Resorts Full timeThere’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing...
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Singapore Crowne Plaza Hotels & Resorts Full timeThey’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne...
