Mis Manager

6 days ago

Singapore U3 Infotech Pte Ltd. Full time

**Job Title**: MIS Manager

**Department**: Technology & Innovation

Key Responsibilities

People management
Manages and supervises the MIS Engineers to handle the SOP of all End User Computing, Infrastructure Services (AD, DNS, DHCP Servers/Virtual Machines, Storage, Backup, Security, Network etc.) and Application systems (Navision, O365, and Cloud systems AWS, Azure, VMWare, BMC Remedy)
Ensures development and training of staff on relevant best practices in service management and personal development.
Monitors the achievement of performance objectives through leading and lagging metrics along with work assignments to ensure adherence to quality, end user satisfaction and timelines with continual improvement.
MIS Support Management
Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
Develop and maintain system plan including operational requirements, budget requirements and schedules
Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
Recommend and implement new technology solutions to improve productivity.
Management of any services operational interactions with 3rd parties both internal and external
Cross group collaboration
Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA's and performance indicators set
Work closely with cross-functional teams and vendors to identify opportunity to improve services
Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances

Qualifications/Experience/Knowledge

Degree or equivalent
At least 8 years of IT experience
5 in Infra management and operations
3 in people management
Solid experience in ITIL and Service Management
Preferably must have set up a service management function previously for multiple customer environments
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Technical hands on of IT lifecycle management (EUC, DC/Cloud Services)
Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
Technical hands-on with Windows OS, Servers, Storage, Network, Cloud i.e. AD domain management/modifications, Certificates management, DNS, VPN, LAN/Wifi configurations, Backup
Technical knowledge and hands-on with Applications systems e.g. BMC Remedy, O365, VMware, Navision,
Knowledge of IT lifecycle management
Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
Strong problem-solving skills and able to prioritise and manage multiple tasks
Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
Readiness to demonstrate a proactive attitude
Good to have
Multi-customers support in a site or data center experience
ITIL Certification

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