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Customer Service
2 weeks ago
**About Anake**
Anake is your personal guide, from making sense of your skin’s genetic blueprint, to gaining a deeper knowledge of who you are, we are committed to tailoring a complete skincare regime that perfectly complements your genes. We aim to help everyone optimise their skin health through powerful and innovative technologies that make us the most preferred beauty brand.
**Why Join Us**
Love skincare? Obsessed with helping others feel confident in their skin? We’re on the lookout for friendly, passionate, and reliable individuals to be the voice of our fast-growing skincare brand as part of our Customer Service team If you’re a people-person with a love for beauty and glowing skin, we want YOU
Bonus perks
You’ll be joining a fun, supportive team _with a fully stocked pantry _(snack lovers, we see you)
We are looking for highly motivated Customer Service & Administrative Executive who will push themselves to go past your limits to achieve greater heights and grow with the company as it expands into an international powerhouse.
**Responsibilities**
- Retrieve and manage client records, ensuring accuracy and confidentiality.
- Handle customer complaints and service recovery with tact and professionalism.
- Schedule and manage facial appointments; coordinate with therapists to ensure proper timing and allocation.
- Ensure all facial service records and treatment histories are updated and accurate in the system.
- Assist in exploring, planning, and executing a customer membership/loyalty programme.
- Set up new client packages in the system.
- Provide detailed and accurate information to clients regarding services, promotions, and ongoing packages.
- Conduct follow-ups with clients for feedback and ensure post-service satisfaction.
**Administrative Duties**:
- Administrative support to Finance and HR team, including filing, scanning, and data entry.
- Assist in preparing and maintaining reports, service records, and customer files.
- Assist with ad-hoc tasks and projects as required by the management team.
**Job Requirements**
- Minimum 2 years of experience in customer service and administrative roles, preferably in the beauty wellness and F&B industry.
- Experience in scheduling systems and CRM software is preferred.
- Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Strong interpersonal skills and a customer-first mindset.
- Excellent problem-solving and analytical abilities to address client concerns and find appropriate solutions
- Strong verbal / written communication skills with the ability to listen actively and respond appropriately to client needs
- Ability to work independently and collaboratively in a fast-paced environment
**Job Details**
- Mondays to Fridays - Office hours at our River Valley office
Saturdays - Half-day, WFH
- Salary Range: $2200 - $2800 (Based on experience)
- Fun & vibrant environment
- Exciting benefits
