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Software Engineer- Agent Workspace Platform

3 weeks ago

Remote, Singapore Zendesk Full time

Zendesk is looking for a Software Engineer who is motivated and driven to make an impact for the future of customer support. You will be working on challenging problems of establishing a platform that provides crucial integration to enable an omnichannel experience. This position will be based out of our Asian HQ in Singapore, partnered with dedicated engineers from the team, and working on the building blocks to make outstanding customer support possible.

Our team focuses on the backend side to provide needed pieces so that different product offerings from Zendesk can be brought together into a unified experience. Starting with Support, Chat and Messaging, we are delivering a next generation integrated product that allows our customers to seamlessly use either channel, as well as Voice, in order to provide scalable customer support.

You’ll be part of this journey, working with teams in San Francisco, Melbourne, Montreal, Dublin as well as other teams in Singapore, to take on responsibility and provide the needed components and services so the products can operate on top of it. This will be an exciting engineering opportunity as we integrate our respective systems to the next level - it will be engineering at scale, in terms of traffic, data size and growth, revenue impact, visibility, and strategic significance to the entire business’s future.

**What you get to do every day**:

- Design, code and deliver scalable and reliable backend platform systems that support our company strategy.
- Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
Identify, track and monitor key metrics to ensure stability and reliability of our systems.
- Identify areas of our product and infrastructure that need improvement and drive fixes to completion.
- Participate in all phases of the software lifecycle.
- Providing written knowledge transfer material
**What you bring to the role**:

- A passion for solving problems and providing workable solutions
- Knowledge of algorithms and data structures
- Knowledge with a server-side technology, one of Java, Ruby/Rails or Python/Django
- Outstanding all-round communication skills and ability to work collaboratively
- Passion for understanding complex systems, debugging problems, and pushing solutions to production.
- Working knowledge with one or more of the following data stores and libraries is a plus: MySQL, Kafka/Kafka Streams, Redis
**Culture and Perks**

We have 150+ staff in our Singapore office which is home to our highly successful chat product. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. You will work with supportive peers that truly care about our customers and deliver value for them. At Zendesk we also have a culture where ideas come from the bottom up - we have yearly company hackathons

Perks include stock, flexible working, $1500 training allowance, medical insurance coverage for you and your family, mobile phone allowance, home internet reimbursement, wfh equipment budget, and 4 months parental leave.

**About Zendesk**

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
**About Zendesk - Champions of Customer Service**

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

**For jobs in the US only**: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

**For jobs in Australia, Brazil, Canada, the Philippines and Singapore**: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.