IT Engineer

**Duties and Responsibilities**
- Understand business operations and security requirements, and implement IT infrastructure and cloud solutions including IT security with best practices
- Support networking and server operational level including IT virtualization, storage and backup solutions, well as IT security (e.g. cybersecurity), MFA, business continuity, disaster recovery and information risk management.
- Manage IT endpoint security operations to ensure high level of reliability, security, maintainability and resiliency
- Plan, schedule, execute and monitor IT project(s) as assigned
- Assist with the department’s annual audits and budget planning
- Assist in updating and maintaining IT risk assessment, IT policies, IT processes & hardening guides as part of library documentation
- Manage vendor service on the preventive maintenance and service support within the stipulated timeline
- Monitor the existing IT services to ensure timely service or renewal
- Assist with end-user request in areas of IT aspects

**Job Specifications**
- Qualification: Bachelor’s degree in Information technology/Computer science or related and equivalent qualification
- Year(s) of Experience: At least 4 years of experience in IT infrastructure support including cloud computing technologies such as Azure, AWS platform and IT project management. Strong knowledge and hands-on experience in networking protocol, routing, switches including troubleshooting network level issues.
- Language(s): Bilingual in English and Mandarin to liaise with English or Mandarin-speaking associates
- Required Knowledge/Skill(s): IT Security management, IT Infrastructure and Cloud computing services and compliance, Microsoft 365, Active Directory, DNS/DHCP, VMware, Google workplace, Good communication and interpersonal skills
- Team player with proactive working attitude
- Able to work on weekend(s), public holiday(s) and irregular working hour(s) when required
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