Helpdesk Support

2 weeks ago

Singapore ScienTec Consulting Full time

We are looking for Helpdesk Support Specialist to join one of the Government agency

Be part of the cyber security team for Whole of Government
Great learning exposure and friendly working environment
Yearly renewable contract with attractive salary/benefits

**What you will be working on**:
**Operations Management**: Oversee the day-to-day operations, including receiving, assessing, and responding to vulnerability reports from external parties.

**Triage and Prioritization**: Evaluate incoming vulnerability reports, prioritize them based on severity and potential impact, and coordinate with relevant teams for resolution.

**Tracking Remediation for Agencies**: Handle enquiries and disputes from agencies, escalate deviations to the manager for independent assessment, send reminders for outstanding issues, receive vulnerability response forms from agencies, and update the status in JIRA. Chase agencies to send over source codes for further assessment if the vulnerability is due to insecure coding.

**Coordinate Retesting**: Coordinate retesting with researchers or triagers from bug bounty platforms to conduct initial retests and perform retests independently.

**Documentation**: Maintain detailed records of reported vulnerabilities, assessments, and remediation actions taken to address them.

**Trend Identification**: Identify trends in the vulnerabilities reports received and suggest the amendment to the rules of engagement / programme policy appropriately.

**Reporting and Statistics**: Upload statistics monthly to the Digital Governance platform system.

**Supporting Weekend Duties**: Being available to provide support for critical vulnerability reports or incidents during weekends, ensuring that emergency response, escalation procedures, documentation, and collaboration with relevant teams are effectively managed even outside regular working hours.

**What we are looking for**:
Singaporean only

Minimum 1 year of helpdesk support related experience (open for entry level, training provided)

Possess strong interest in cyber security and willing to learn

Liew Chien Hui (Vivian) - R2090138
ScienTec Consulting Pte Ltd - 11C5781

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