Customer Experience Representative

2 weeks ago

Jurong, Singapore Lubrizol Corporation Full time

**About Lubrizol**

**PURPOSE**:

- To be the focal point for a designated group of customers.
- Responsible to ensure effective communication to the customer, to the commercial organization and between supporting departments.

**RESPONSIBILITIES / ACCOUNTABILITIES**:
Customer Orders:

- Collect and process customer orders in the Lubrizol order management system (mostly SAP). Keep track of order status and communicate progress adequately to both internal and external customers.
- Invoicing: control of product prices and increments and proactively co-ordinate the internal price records with the responsible pricing administrator
- Comply with SOX requirements such as to ensure all goods shipped in a given month are invoiced in the same month
- Coordinate transport orders towards Lubrizol selected supplier for road, air, ocean freight related shipments following established processes, policies and tools
- Issuing of relevant documents to facilitate the physical transportation of goods: Transport orders, shipping invoice, other required documents upon Customer request
- Handle the coordination and response to all inquiries following established policies, processes and tools

Customer Complaints:

- Handle all customer complaints received directly from our customers or through other internal departments. The complaints will be for sales orders invoiced by Lubrizol and shall be handled within established expected response times and following established policies, processes and tools.

**REQUIREMENTS**(education, experience, competencies and specific job requirements):

- Diploma qualifications
- 3 years of experience in supply chain organizations with customer focus
- MS Office knowledge including Excel/Outlook
- Knowledge of international trade techniques
- Knowledge of SAP is an asset
- Problem Solving
- Fluent in English

LI-KS1

It’s an exciting time to be part of Lubrizol. Lubrizol is not staying put. We are continually learning and evolving. Our passion delivers our success — not only for Lubrizol but for those who count on us every day: our employees, customers and communities.

We work with a relentless commitment to operate safely and responsibly, keeping safety, sustainability, ethics, and compliance at the forefront of everything we do. The well-being of our employees, customers and communities is paramount to our culture and in the way we approach our work.

As a diverse, global team, we work together to solve some of the world’s most pressing challenges. We impact everyday lives through science only Lubrizol can deliver, and we never stop pushing to do it better.

One of the founding principles of The Lubrizol Corporation more than 90 years ago was treating every employee with dignity and respect. That same commitment is only stronger today.

More than that, we are committed to providing an environment where every employee can be the best they can be, no matter their race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic.

**Job Segment**:Logistics, Customer Service Representative, Supply Chain, Warehouse, Operations, Customer Service, Manufacturing

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