Head of Kyc Ops

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships..

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**Position Purpose**:
Within BNP Paribas Singapore, the KYC Operations Team’s objective is to manage the KY production and ensure all KY files are processed with strict adherence to the relevant policies and procedures with high standard of quality.
This role also assist the Head of CEP SG/SEA in executing other ad hoc tasks as required by CEP management.

**Responsibilities**
The responsibilities will be diverse and varying, reliant on work required to be actioned. Responsibilities may include, but are not limited to the following:
**Direct Responsibilities**

**KY production & quality management**
- Oversee the day-to-day operations of the team to ensure strict adherence to the relevant policies and procedures
- Ensure all team members stay up to date on all relevant KY policies
- Work in collaboration with offshore center to manage the quality of services provided by offshore teams
- Work in collaboration with FS Compliance to ensure “no more, no less” principle is applied
- Ensure timely escalation and pro-actively propose course of actions to management on any identified risks or blocking points
- Participate to the vetting of the KYC file whenever necessary

**Capacity Monitoring & management**
- Monitor the team’s throughput and allocate resources accordingly
- Work in collaboration with E2E Coordinator on request prioritization and maximize output level

**Team Management**
- Create, implement and manage team’s resources, casework assignment, daily operational objectives and processes
- Engage closely with service center team to ensure delivery according to pre-defined KPIs for all onboarding requests
- Escalation point for any roadblocks and issues
- Motivate and provide leadership ensuring delivery of high standard of team work and team cohensiveness
- Responsible for recruiting, objectives setting, coaching and performance monitoring of Senior KYC Officer
- Responsible for all logistic matters (seating plan, leaves, etc.)

**Contributing Responsibilities**
- Embrace continuous changes and challenges
- Contribute to BNPP compliance and operational permanent control framework
- Contribute to the reporting of all incidents according to the Incident Management Systems
- Ensure compliance with Bank’s policies/procedures and regulatory requirements, in particular with regard to the KYC/AML/FS responsibilities and duties, as per relevant policies and procedures.
- Compliant with the Bank’s code of conduct and compliance guidelines
- Active participation, steering and influencing on different change aspects, in the interest of the department and team
- Coaches the team to be solution driven and promote a working-together mindset
- Ensure close collaboration with other business and support functions such as front office, OPC, Audit and so on.
- Contribute to regional/global flagship projects
- Generally provide support into the Head of CEP SG & SEA.

**Technical & Behavioral Competencies**:

- Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML process
- 8 years of working experiences, of which 2 - 5 years of experience in any of the follo