Intern, UX Research

Job Description:
Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere

We are looking for a UX Research Intern to join our UX Research & Design team and support the UX research practice. This is a full-time internship based in Singapore.

With most of our users outside of this little red dot (Singapore), we have been conducting research remotely since our inception. This adds an interesting layer of challenges for the research practice.

As a UX Research Intern, you would be working alongside our in-house researchers, designers and product managers to support UX research and research ops efforts.

This internship offers a great opportunity for you to be a part of Viki’s growing UX research practice, including the opportunity to introduce and contribute to newer ways of working, gaining exposure to UX research studies, and a peek into the inner workings of a product company.

Besides getting hands-on experience on UX research and research ops processes, you’ll receive mentorship from a dedicated mentor and through our weekly sharing sessions, and through the connections you’ll forge with all your great new colleagues.

**Responsibilities**:
- Collaborating with UX researcher, designers and product managers to outline research and participant requirements- Participating in UX office hours to help guide and brainstorm with PMs and designers undertaking research- Day-to-day running of research ops: maintaining insights repository, crafting case studies, updating Viki’s questions catalogue and more- Assisting in UX research: developing research plans, determining apt approach, methods and techniques, developing research instruments, assisting in moderating user interactions, analysis and report writing- Managing operational elements: supporting recruitment efforts, managing calendars and timelines, scheduling user sessions, sending reminders, managing incentive payouts- Labelling, organizing and maintaining data files in accordance with data privacy practices at Viki

**Requirements**:
- Academic background in social sciences, e.g. psychology, anthropology, sociology, human factors or related fields- Collaborative spirit to work with multifunctional teams and a multicultural user base- Good project management skills, ability to stay organised- Excellent attention to detail- Creative mind to be able to identify different modes of recruiting niche participants- Interest in UX research and design- Preferably able to commit to a 6-month internship periodThis position is open to students, recent graduates or experienced professionals looking to transition into UX research. Prior research experience (e.g. involvement in research projects / assignments, research assistant roles, UX / design research experience or similar) would be an added advantage.
- Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged. #LI-DNI_