Manager, Organizational Excellence

2 days ago

Singapore Apex Harmony Lodge Full time

Apex Harmony Lodge (AHL) is a 210-bed nursing home focused on providing dedicated care for individuals with dementia. The Organizational Excellence & Governance (OE&G) Manager plays a crucial role in driving strategic initiatives in delivering integrated person-centered and ability care of the persons with dementia. The role focuses on strengthening the organization’s branding, quality management systems, governance and risk management frameworks. The OE&G Manager collaborates with internal and external stakeholders to ensure that AHL upholds the highest standards and remains a trusted leader in dementia care.

**Key Responsibilities**:
**_Corporate Communication and Branding _**
- Implement **brand strategy**and guidelines to reflect AHL’s vision and mission.
- Nurture relationships with **stakeholders**including government, partners, volunteers, and sponsors.
- Ensure a **positive customer journey**of families, caregivers, and all stakeholders.
- Conduct **market research & analysis**of trends, stakeholder needs, and new opportunities.
- Ensure **communication**materials, online presence, and physical spaces align with AHL’s brand.

**_Strategic Planning and Organizational Excellence _**
- Ensure **quality processes**stay updated and aligned with company standards.
- Conduct **internal audits**to ensure compliance and resolve issues promptly.
- Use feedback and data to identify areas for improvement and **drive continuous progress**.
- Set, monitor, and report on **quality goals**to support management in decision-making.
- Develop creative and **innovative solutions**to address complex challenges.

**_Governance & Risk Management _**
- **Regularly review and update policies**to stay aligned with legal requirements.
- Develop strategies to **mitigate threats**to the organization’s operations, reputation, and finances.
- Establish and **Lead Business Continuity Planning**to ensure service delivery during disruptions.
- Prepare and present detailed **governance and risk management reports**for senior leadership.
- Uphold **high standards**of integrity and professionalism, promoting transparency and accountability.

**_Environmental, Social, and Governance (ESG) Strategy & Implementation _**
- Identify opportunities for **enhancing environmental impact**and community engagement.
- Develop and implement **ESG policies**that align with AHL’s values and strategic objectives.
- Integrate **sustainable practices**, including energy efficiency and effective waste management.
- Monitor and report **ESG performance**to ensure compliance with regulatory standards and frameworks.

**Requirements**:

- Bachelor's degree in business, Management, Public Administration, or a related field; MBA preferred.
- At least 5 years experience in organizational development, governance, and quality management.
- Strong understanding of legal and regulatory requirements in the social service or non-profit sector.
- Excellent written and verbal communication skills
- Experience in creating reports and presentations for senior leadership.
- Strong ability to engage with a variety of stakeholders and work collaboratively across teams.
- Proven ability to lead, inspire, and mentor teams in a positive work environment.
- Project Management Certification (PMP or equivalent) is a plus.

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