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Luxury Hotel Sales

2 weeks ago

Singapore Triton AI Pte Ltd Full time

Perm with WFH Opportunities
- AWS and Attractive Benefits
- Min 5 years of experience in sales or reservations management within the luxury hotel industry
- Strong communication and negotiation skills.

**Job Description**:

- Build and maintain strong relationships with travel agents, generating repeat business and responding to sales inquiries, negotiating rates and contract terms, and preparing proposals for clients.
- Stay up-to-date with market trends and competitor activity to identify business opportunities and adjust sales strategies accordingly.
- Manage and motivate our reservations team to maximize occupancy rates and revenue, ensuring excellent customer service standards are met or exceeded.
- Maintain and manage our customer relationship management (CRM) system. Hubspot preferred.
- Be experienced in using a hotel Property Management System, PMS. Hotel Time preferred.
- Understand, analyze and predict customer demand and booking trends.
- Collaborate with other departments to ensure seamless guest experiences, including coordinating group bookings.
- Prepare sales and revenue reports and present them to the management team.
- Maintain a high level of product knowledge and be able to explain services and facilities to clients.
- Assist clients with special requests or problems with reservations or accommodations.
- As part of the Sales and Marketing department, you will use your skills to contribute, support, and problem solve as needed.
- Organize and oversee all reservations activities, including making sales calls and soliciting new business.
- Manage all trade bookings pre and post, as well as manage and retain relationships with existing trade partners.
- Create and implement a contact plan and manage the trade management program for our top 50 partners.
- Identify and map new trade markets and partners and liaise and work alongside our current trade representation.
- Research business opportunities and viable income streams, draft and review contracts, report on weekly bookings, and report on successes and areas needing improvement.

**Requirements**:

- Bachelor's degree in business, hospitality, or a related field.
- Minimum of 5 years of experience in sales or reservations management within the luxury hotel industry.
- Strong communication and negotiation skills.
- Excellent organizational and time management skills.
- Ability to analyze data and make informed business decisions.
- Proven track record of meeting or exceeding sales targets.
- Proficiency with Hotel Time or other hotel Property Management Systems
- HubSpot or similar experience and the ability to maintain and manage a CRM system.
- Strong attention to detail.
- Flexibility to work evenings and weekends as required.
- Proficiency in Microsoft Office and G-Suite
- Good knowledge of English both oral and written.
- Additional language ability will be an advantage.

Triton AI Pte Ltd

**Registration Number**: R1980724
EA: 21C0661

**Benefits**:

- Perm
- WFH Opportunities
- AWS
- Attractive Benefits