Sales Supervisor
5 days ago
**General Role**
- Responsible for supervising a team of sales staff to deliver quality and consistent services, to drive results and to ensure operation excellence at the store level whilst maintaining their own personal sales achievement.
**Major Responsibilities**:
**Sales**
- Manage and motivate staff to achieve personal sales targets established
- Coordinates with the team on the execution of the store’s daily and monthly sales plans.
- Coach new staff on achieving and optimizing their sales potential.
**Customer Service**
- Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
- Guide the sales team on how to handle different clients' situations/requests
- Identifies and handle client enquiries, concerns, and complaints
**Operations**
- Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
- Ensures store presentation is consistent with our brand image, supervise general housekeeping and cleaning duties when needed.
- Always maintain a high standard of personal grooming and professional conduct.
**Team**
- Responsible for driving a positive team culture and healthy work environment.
- Assist each team member by identifying potential challenges faced & coach them on possible ways to overcome them.
- Monitors and assists sales staff development by providing on-the-job training, product training, soft skills training etc.
**Other Duties**
- Support Assistant Store Manager on SA and SSA recruitment when needed.
- Provide insight on staff performance to Asst Store Manager for the annual appraisal.
- Coordinate with Metier Ambassadors for new hire onboarding program and periodic Metier updates.
- Perform any other duties that may be assigned from time to time by the Assistant Store Manager.
**Requirements & Capabilities**:
- Passionate in retail industry
- Fluent in English and other spoken, written languages a plus
- A strong team player who embodies the values of the House
- Positive attitude, energetic and strong work ethic
- Service oriented and enjoys genuine connections with clients
- Possess good leadership skills
- Possess good interpersonal and communication skills
- Able to work in a rapid retail environment
- Computer skills and mobile device skills required
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