Debt Collection Manager

1 week ago

Singapore 1 2 LEND PTE. LTD. Full time

**Key Responsibilities**:

- Manage and drive collection activities for overdue corporate and personal accounts.
- Monitor aging reports and ensure timely follow-ups on delinquent debts.
- Develop and execute strategies to recover outstanding amounts while maintaining client relationships.
- Work closely with external law firms to initiate legal proceedings where necessary.
- Prepare and provide required documentation for legal action, including statements of account, contracts, and correspondence history.
- Track and follow up on progress of legal cases and update internal stakeholders accordingly.
- Collaborate with the sales and accounts department to explore amicable recovery options and maintain client goodwill.
- Provide timely updates to sales on account statuses and advise on actions required.
- Recommend account suspension, restructuring, or write-off actions when applicable.
- Maintain accurate and up-to-date records of collection efforts, payment arrangements, and legal case progress.
- Generate regular reports on collection performance, recovery ratios, and trends for management review.
- Ensure collection processes comply with company policy and relevant regulatory requirements.
- Recommend improvements to enhance collection efficiency and reduce bad debts.

**Requirements**:

- Minimum 5 years of experience in debt collection or credit control, preferably with exposure to both corporate and individual accounts.
- Prior experience liaising with law firms or handling legal recovery procedures is an advantage.
- Strong knowledge of Singapore's debt recovery regulations and legal framework.
- Excellent communication, negotiation, and interpersonal skills.
- Highly organized with strong attention to detail and ability to work independently.
- Proficient in MS Office and CRM/collection management systems.

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