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Partner Resident Engineer

3 weeks ago

Singapore Zscaler Full time

Company Description

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

With the continued rise in ransomware, increasing complexity of customer environments, and the risks associated with traditional network-centric access and security approaches, Zscaler’s product market fit is unsurpassed. Come join us to drive

**Job Description**:
MSP Resident Engineers provide world-class service creation and professional services development to MSPs. They work closely with the channel and MSP service delivery teams to ensure that all Zscaler managed services are architected and deployed to ensure that customers realize the full value of their investment.

This role requires a deep understanding of security and networking technologies and a detailed understanding of SP architectures and operational models.
- Solution Offers

Leverage your technical expertise on the Zscaler portfolio to develop solution offers in concert with our channel partners and Managed Service Providers. Lead cross-functional teams to bring these offers to market ensuring our partners can obtain, onboard, and support new customers.
- Service Delivery

As an SP Resident Engineer, you develop MSP capabilities to deploy and manage Zscaler solutions for end customers. You support the growth of delivery and management practice areas that integrate automation and orchestration, logging and analytics, service delivery, and service management best practices.
- Enablement

**Qualifications**:

- 10+ years of technical post-sales delivery or service creation experience
- Experience for this position is typically gained by 10+ years of success in a similar role working for a vendor or a customer.
- Deep understanding of security, networking, authentication, and MSP architectures
- Demonstrated ability to engage in technical discussions with architects of Managed Service Providers
- Demonstrated ability to lead cross-departmental collaboration on strategic initiatives
- Demonstrated ability to deliver large, complex SaaS solution opportunities
- Excellent communication and follow-up skills
- Expert level Security and Technical Certifications
- Minimum Education: Bachelor of Science degree and/or equivalent work experience
- Travel 10% to support partner engagements, technical enablement, and internal development.

Additional Information

All your information will be kept confidential according to EEO guidelines.

LI-RD1

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.