Senior Immigration Administrator

1 week ago

Singapore SANTA FE RELOCATION SERVICES (S) PTE. LTD. Full time

Santa Fe Relocation is a global mobility company specializing in managing and delivering high-quality relocation services worldwide. Our core competence is providing services that help corporations and their employees as well as individuals and their families to relocate and settle in new places.

**DUTIES & RESONSIBILITIES**:
**To professionally support the Immigration (IMMS) Team in providing smooth service delivery for any product within scope.**

**Duties and Responsibilities**
- Responsible for filing case documents for each assignee and dependent, in accordance with country Policy and/or ISO requirements. This includes and is not limited to scanning, copying and preparing hard and/or soft copies of the case documents and all associated correspondence.
- Assist in conducting research and compile information related to IMMS.
- Help with administration of visa expiry report by reminding consultants and open renewal service jobs in ORBIS upon receipt of authorization from clients.
- Assist with invoice preparation and collection.
- To assist in the administration of CORE/ORBIS as follows:

- Update Service Details and upload documents (Work Permit, Residence Licence and Passport etc)
- Complete estimate charges in Service Details page
- Assist in collecting or delivering physical documents where in person appearance is required.
- Support any team members in IMMS team whenever required on any administration work needed such as filing, system updates, translation work, invoicing, reporting, etc.
- Overall in charge of the administrative duties, which includes delegation of admin work.
- In charge of training the admin staffs

**Education, Qualifications and Work Experience**
- Must have at least 2-3 years’ relevant experience in a similar function.
- Excellent computer skill, MS office, Outlook, etc.
- English ability and fluency in local language depending on office location.
- Proven client service experience.
- The attributes and behaviours required for Santa Fe Values of Quality, efficiency, people, safety, respect & ethics.

**Technical Knowledge & Skills**
- Good communication / negotiation / organization skills,
- Pro-active, can do attitude and team work, problem /conflict resolving skills
- Attention to detail.
- Ability to work to deadlines and prioritize workload.

**Behavioural Competencies**
- Quality - Providing outstanding service to our clients at all times.
- People - Being supportive to colleagues and clients
- Confidentiality - Understanding that all documentation provided to us is confidential and that the clients trust us with their personal information.
- Respect - Respecting colleagues and clients and treating them with a personal touch so that they are comfortable with us.
- Ethics - Working hard, maintaining integrity and values at all time

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