Resident Services Consultant

**Hungry, Humble, Honest, with Heart.**

**The Opportunity**

Are you a highly skilled and customer-oriented professional passionate about delivering Virtualization Solutions and driving operational excellence in enterprise cloud infrastructure? If so, consider joining us at Nutanix as a Services Consultant. This role offers the unique opportunity to be at the forefront of our Services Consulting and Resident team, experiencing both personal and team growth that will inspire you to reach new heights. Be a part of Nutanix's mission to ensure the success of our industry-leading clients and deliver exceptional customer experiences.

**About the Team**

As a potential job applicant considering a role at Nutanix, you would be joining the Services Delivery team as part of a global organisation. You would be delivering cutting-edge Day-one IT Virtualization Consulting Services and Day-two IT Virtualization Operations support. The team culture is focused on providing value that exceeds customer expectations and aims to shorten the return on investment for Nutanix’s clients. You will be able to work with a talented and dedicated team that collaborates closely to achieve common goals.

You will report to the Senior Manager of Professional Services and work in a hybrid Services delivery model, where you are required to be in the office 2-3 days per week when not working at a customer site. This arrangement allows for a balance between collaborative in-person work and the flexibility to work remotely. Additionally, the role may require 20-40% travel, including visits to domestic client sites. There may also be exciting opportunities to travel overseas for internal team events or training sessions, providing a global perspective and fostering cross-cultural collaboration within the organization.

**Your Role**
- Participate in service delivery and working with a customer's IT team (both onsite and remote) and be recognised as a leading member for Nutanix product implementation, operation and administration.
- Clarify and comprehend the customer's short—and long-term IT objectives or OLA and align yourself with your day-to-day activities.
- Leveraging extensive knowledge of Nutanix products and features to assist customers in planning strategic implementations and/or operations support for their Nutanix environment.
- Be responsible for delivering Nutanix Implementations and/or Virtual Infra operations support.
- Leverage Nutanix IP by working collaboratively with architects/SMEs to blend Nutanix best practices to accelerate the adoption and expansion of their Nutanix environment.
- Be proactive and actively assume, assess, and identify possible areas of improvement in the customer's IT environment.
- Collaborates with the Nutanix Sales Team in identifying and communicating new opportunities and ongoing customer status and reporting.
- Participation in practice development and soft and technical skill development is required to keep up with the rapidly growing industry.
- Based on your management's direction, part of your workload may cover related Nutanix service offerings or spot engagements within Services Consulting or Residency.

**What You Will Bring**
- Sound experience of a minimum 3 - 5 years in an IT enterprise environment
- A minimum of 3 years of experience with Virtualised IT environments
- Knowledge of Nutanix AOS/AHV and VMware ESXi or other converged or hyper-converged platforms
- Able to independently analyse and diagnose highly complex problems across different platforms.
- Experience in professional services consulting and IT infra operations support is preferred.
- Experience and comfort in troubleshooting and handling escalations
- Participate in planning and hands-on execution of:

- Deployment, installation, and configuration of Nutanix core products
- SW/FW Upgrades and patching
- DR planning, setting, restoration
- VM lifecycle Management (creation, deletion, cloning, snapshot etc.)
- V2V and P2V Migrations
- Capacity planning & reporting
- Participate in the planning and execution of DR drills
- Strong ability for documentation, presentation, business meeting organising & facilitation with post-action management.
- Customer-centric approach, excellent verbal and written communication skills with proactiveness that leads to outstanding business relationships.
- Reading and Writing level English skills are mandatory.
- A relevant Bachelor’s Degree or Diploma is mandatory (I.E. Bachelor's or Diploma in Engineering, Computer Science, or Information Systems is preferred).
- Industry certifications such as MCSA, MCSE, VCAP, VCIX, CCNA, CCIA and RHCE are preferred.

**Work Arrangement**

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-sp