Head of Retail, Singapore

**Position**:
Head of Retail, Singapore

**Profile**:
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - **to reimagine the future of beauty.**

**The opportunity**:
The Head of Retail reports to the Country Manager and will have full responsibility for the success and growth of the Retail stores within the business. Through building effective relationships with key stakeholders in the business such as Marketing, Ecommerce, Category Management, Supply Chain, Finance and HR, the Head of Retail will help drive in store results to achieve business success. The Head of Retail will also provide support to all field roles and Store Managers in the areas of coaching and development.

**Responsibilities**:

- Create an enthusiastic and successful sales environment focusing on our Sephora DNA and using initiative to implement key strategies for success
- Collaborating with the Head Office team to play a pivotal role in rolling out new stores across Singapore.
- Overseeing our stores, mentoring and directing strategies for success and driving sales
- Nurturing high-level relationships with the Manager, Retail and field team
- Evaluating information related to sales, promotions and competitors whilst implementing strategies to target key areas
- Monthly and Weekly reporting to analyse business trends across sales within each store
- Managing sales budgets as well as the P & L for each store alongside the Manager, Retail and Store Managers
- Work directly with the Manager, Retail to ensure store processes and procedures are embedded into the organisation
- Responsible for a number of diverse roles within the field that assist with the operational effectiveness of the stores.
- Ensure a consistent approach to leading by working with the team to encourage a platform of continuous feedback and communication between Head Office and the Store Teams

**Main competencies**
- Places customer satisfaction as his/her core value
- Demonstrates strategic thinking and agility
- Demonstrates leadership to achieve sales and profitability targets
- Operations-minded and hands-on (ready to spend time in stores to help store team to solve issues and to motivate them)
- Strong analytical and decision making skills set
- The agility to lead, motivate and inspire in a rapidly changing environment

**Profile**
- At least 10 years of experience in the retail industry
- Strong commercial skills, good attention to detail and an eye for customer service
- Comfortable with financial aspects (budget, daily stores figures...)
- Strong management skills
- Strategic thinking
- Strong negotiation and influencing skills
- International exposure
- Aligns the team in the mission and vision
- Understands the importance of team culture and dynamics

**While at Sephora, you’ll enjoy...**
- ** The people.** You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
- ** The learning.** We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- ** The culture.** As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can **unleash your creativity,** because we’ve got disruptive spirit. You can** learn and evolve,** because we empower you to be your best. You can **be yourself,** because you are what sets us apart. **_This,_** is the future of beauty. Reimagine your future, at Sephora.**

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.