Head of Retail – Singapore

4 days ago

Singapore TAG Heuer Full time

TAG Heuer, founded in 1860 by Edouard Heuer in the Jura Mountains of Switzerland, is a luxury watch brand that is part of LVMH Moët Hennessy Louis Vuitton SE ("LVMH"), the world’s leading luxury group. For 163 years, TAG Heuer has demonstrated pure avant-garde watchmaking spirit and a commitment to innovation with revolutionary technologies.

Today, the brand’s core collection consists of three iconic families designed by Jack Heuer – TAG Heuer Carrera, Monaco, and Autavia – and is rounded out with the contemporary TAG Heuer Link, Aquaracer, Formula 1, and Connected lines. With a rich history of innovation and precision, TAG Heuer remains at the forefront of the luxury timepiece industry.

We are seeking a dynamic and results-driven Head of Retail with a passion for leadership, team development, and driving performance.

About This Role

The Head of Retail leads the overall boutique network strategy and retail performance across Singapore and Malaysia. This role is responsible for setting the retail direction, enhancing client experience, developing retail leadership, and ensuring operational and service excellence. As a key business partner to the General Manager, this position plays a central role in shaping the future of retail and driving transformational initiatives across both markets.

Responsibilities

Retail Strategy & Commercial Leadership

  • Define the retail strategy and commercial roadmap to drive sales, productivity, and profitability.
  • Lead quarterly business reviews, market assessments, and action planning with boutique leaders.
  • Monitor business KPIs and identify levers for growth across both Singapore and Malaysia.

Client Development & Experience Elevation

  • Own the client development agenda, setting standards for clienteling, repeat purchase, and VIC engagement.
  • Collaborate with Boutique Directors/Managers to drive personalized client outreach and in-store experience upgrades.
  • Review boutique-level client data and identify strategic actions to uplift service and loyalty.

People Leadership & Team Development

  • Lead and coach Boutique Directors/Managers and Retail Manager to foster a high-performing, client-focused culture.
  • Champion team engagement, development planning, and internal mobility across both markets.
  • Partner with Human Resources on succession planning and strengthening frontline leadership capability.

Transformation & Retail Projects

  • Drive key retail initiatives such as STRIVE, dashboards, and clienteling enablement.
  • Lead project execution for store openings, renovations, and in-store innovation pilots.
  • Ensure alignment across functions and boutiques in implementing change effectively.
Requirements
  • Minimum 10 years’ experience in luxury retail, including multi-store and multi-market leadership roles.
  • Strong strategic mindset with a proven track record of driving retail performance and transformation.
  • Deep passion for delivering elevated client experiences and building service-centric cultures.
  • Proven leadership skills in managing and developing diverse retail teams across geographies.
  • Strong analytical, planning, and communication abilities; able to engage senior stakeholders effectively.
  • Flexible and collaborative, with the ability to navigate across functions and evolving business needs.
#J-18808-Ljbffr

  • Head of Retail, Singapore

    4 days ago

    Singapore Sephora Singapore Pte Ltd Full time

    **Position**: Head of Retail, Singapore **Profile**: At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by...

  • Head of Retail, Singapore

    4 days ago

    Singapore Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...

  • Head of Retail – Singapore

    4 weeks ago

    Singapore TAG Heuer Full time

    TAG Heuer, founded in 1860 by Edouard Heuer in the Jura Mountains of Switzerland, is a luxury watch brand that is part of LVMH Moët Hennessy Louis Vuitton SE ("LVMH"), the world's leading luxury group. For 163 years, TAG Heuer has demonstrated pure avant-garde watchmaking spirit and a commitment to innovation with revolutionary technologies.Today, the...

  • Head of Retail – Singapore

    3 weeks ago

    Singapore TAG Heuer Full time

    About This Role TAG Heuer, part of LVMH Moët Hennessy Louis Vuitton SE, is a luxury watch brand. The Head of Retail leads the overall boutique network strategy and retail performance across Singapore and Malaysia. This role is responsible for setting the retail direction, enhancing client experience, developing retail leadership, and ensuring operational...

  • Head of Retail, Malaysia

    1 week ago

    Singapore Sephora Full time

    At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...

  • Head of Retail

    4 hours ago

    Singapore TAG Heuer Full time

    **Position**: **Head of Retail - Singapore & Malaysia** **The Head of Retail leads the overall boutique network strategy and retail performance across Singapore and Malaysia. This role is responsible for setting the retail direction, enhancing client experience, developing retail leadership, and ensuring operational and service excellence. As a key business...

  • Head of Retail

    4 days ago

    Singapore LVMH Group Full time

    The Head of Retail leads the overall boutique network strategy and retail performance across Singapore and Malaysia. This role is responsible for setting the retail direction, enhancing client experience, developing retail leadership, and ensuring operational and service excellence. As a key business partner to the General Manager, this position plays a...

  • Head of Retail

    4 days ago

    Singapore EssilorLuxottica Full time

    Join to apply for the Head of Retail (Optical Singapore) role at EssilorLuxottica 1 day ago Be among the first 25 applicants Join to apply for the Head of Retail (Optical Singapore) role at EssilorLuxottica Get AI-powered advice on this job and more exclusive features. If you’ve worn a pair of glasses, we’ve already met. We are a global leader...

  • Head of Retail

    4 days ago

    Singapore EssilorLuxottica Full time

    Join to apply for the Head of Retail (Optical Singapore) role at EssilorLuxottica 1 day ago Be among the first 25 applicants Join to apply for the Head of Retail (Optical Singapore) role at EssilorLuxottica Get AI-powered advice on this job and more exclusive features. If you’ve worn a pair of glasses, we’ve already met. We are a global leader in...

  • Head of Retail

    2 weeks ago

    Singapore TAG Heuer Full time

    TAG Heuer, founded in 1860 by Edouard Heuer in the Jura Mountains of Switzerland, is a luxury watch brand that is part of LVMH Moët Hennessy Louis Vuitton SE ("LVMH"), the world's leading luxury group. For 163 years, TAG Heuer has demonstrated pure avant-garde watchmaking spirit and a commitment to innovation with revolutionary technologies. Today, the...