Client Servicing

2 weeks ago

Singapore ING Full time

Role Summary

Front Office Transaction and Regulatory/KYC Support

Your role & work environment

Within ING WB APAC Sectors there is an opening for a Sector Support member.

In order to facilitate the services to our clients and to ensure a safe and compliant bank, which is able to operate efficiently, Sector Support will work with relationship managers and product specialists in taking care of regulatory and operational tasks. You will work together with other departments and colleagues located in different geographies. You will report to the Sector Support Lead.

Your key responsibilities
- Drive the KYC process by liaising with the KYC Client outreach team and Customer Due Diligence (CDD) analysts and experts and tracking CDD deadlines.
- Implementing and updating policy & regulatory driven processes and subsequent remediation plans
- Being jointly responsible with other T&R Experts for workload division, problem solving and alignment on changing requirements
- Setting up and initiation of Account Opening with ING including being the point of contact for clients, collection of documents and coordination with Operations.
- Incident management
- acts as single point of contact/entry for clients on the onboarding process. End to end responsibility for resolution, coordination, communication and escalation to Sector teams and other internal stakeholders.
- Ensure proper and pro-active communication and coordination of clients’ requests with Sector teams, Operations and Settlement and other relevant departments.
- Client data management - ensure accuracy and completeness of client data (GRID/Vantage, Client files etc.) including upload of any changes in the client circumstances.
- Other activities or projects to support commercial activities.

What are the skill and qualification requirements of the role?

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are comfortable with policies and regulations and able to manage complex processes with multiple stakeholders and deadlines.

As a Transaction & Regulatory/KYC Expert you will also need:

- Excellent written and verbal communications skills in English
- Accurate and results-oriented professional with profound communication skills
- Strong organisational skills with excellent attention to detail
- Ability to deliver to a high standard under pressure and short deadlines
- Ability to multitask and manage a high number of priorities
- Fluency in English and another local language, both verbal and written
- Preferably familiarity with financial products, compliance, KYC, wholesale banking or financial institutions

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