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Technical Support Specialist
3 weeks ago
**We are strengthening our dedicated Technical Support team to look after our clients.**
**The Technical Support Specialist’s mission is to provide a helping hand to our customers who are shipping companies operating globally around the clock.
**About The Job**:
As a Technical Support Specialist, you provide technical support through creative problem-solving and a thorough knowledge of how Dualog works.
You cooperate with internal and external stakeholders, such as developers, captains onboard the ships, and industry partners.
The primary delivery is Customer Success. You will be part of a dynamic and skilled team currently operating from Norway and Singapore that is well-reputed to deliver exceptional support to our customers globally both on ships and onshore.
**Responsibilities**:
- Work closely with colleagues in Singapore and Norway in a team-based environment as part of the global technical support service.
- Collaborate internally on projects and special deliveries.
- Support the team’s primary delivery: Customer Success
**What we are looking for**:
**Key Requirements**:
- Diplomas/Bachelor's degrees holders in relevant fields of IT studies or those with relevant experience working in similar roles.
- Strong passion for technology.
- Excellent analytical and problem-solving skills.
- Excellent decision-making ability in both team and individually.
- Exceptional oral and written communication skills in English are essential.
- Passionate about working with customers and finding solutions that make their
- goals possible.
- Self-motivated and eager to learn.
- Service-oriented.
- You deliver that little extra when required in an exciting and hectic work environment.
**Preferred Qualifications**:
- Experience in customer-facing technical support.
- Familiarity with maritime satellite communication and the shipping industry.
