Service Manager
1 week ago
5 years exp
**Roles & Responsibilities**
**Primary Objectives**
- Responsible for the overall revenue and profit of the Aftersales Division, comprising of both Parts sales & Service/Workshop Departments through the centre daily throughput
- Determine policies and directions including developing annual plan according to the predefined policies
- Ensure a high level of service market exploitation and loyalty through high quality repair and customer care
- Ensure high delivery capacity and skilled advice leading to increased customer satisfaction
- Responsible for ensuring that customer vehicles are maintained and repaired quickly and in accordance with requirements, taking manufacturer guidelines into account
- Responsible for all workshop activities such as monitoring and managing the workshop
- Ensure a high degree of customer satisfaction, efficiency and workmanship through proper utilization of the organization’s key resources - manpower, time, tools equipment and facilities
**Major Accountabilities**
- Ensure achievement of sales targets for service, parts and workshop sales and increased customer care quality
- Participate in establishing a range of services that is unique and aimed at the target market, taking into account the competitive environment
- Participate in analysing service market and evaluate competition information for the service department
- Ensure that all customer complaints are being well taken care of and to set corrective and preventive actions
- Identify and organize staff training needs of improving technical knowledge and job performance
- Plan and control performance of workshop
- Cooperate with Parts Manager in promoting parts and accessories
- Ensure correctness of handling customers in all aspects by thorough supervision, monitoring employee works within the guideline and working process
- Ensure that problems claimed by customers are rectified according to the policy and Warranty Department standard ad guideline to maintain customer relationships
- Monitor performance using service reports such as daily activity reports; weekly progress reports and monthly reports, then adjust the plan according to the results if needed
- Maintain good relationships with customers throughout the ownership period
- Maintain supplies and support systems which including technical reference materials, workshop supplies, and other materials as well as ensure that they are current, accessible, stocked, and distributed
- Responsible for recruitment of Workshop Department staff as per the qualification, responsibility of the position by work to determine appropriate staff levels
- Provide adequate guidelines and job descriptions to all service employees and agree on the target with every member
- Any other ad-hoc duties as assigned
**Job Requirements**
- Working hours: Mon to Fri - 8.30am to 6pm; Alt. Sat - 8.30am to 12.30pm
- Possess valid Class 3 driving license
- Must be bilingual in both English and Mandarin (to communicate with Malaysian technicians)
- Must have proven record of being in the role of similar job capacity
BIS Automobiles Pte Ltd
30 Teban Gardens Crescent | Singapore 608927
Phone:
+65 6896 3933
BIS Automobiles is an authorized BMW Service Centre providing aftersales services to all BMW vehicles and retails an extensive range of genuine BMW lifestyle apparels, BMW M Performance parts and accessories. Our Specialties:BMW ALPINA Automobiles, BMW Service Centre & Aftersales Support (all BMW vehicles), Lifestyle Products, and BMW Premium Selection (Certified Pre-Owned).
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