International Moves Consultant

1 week ago

Singapore Alchemy Global Talent Solutions Full time

An International Moving and Relocation provider is urgently looking to hire an experienced International Moves Consultant to join their local team.

This position offers a flexible hybrid working structure and both Permanent and Fixed-term contract opportunities are available.

**Scope of the International Move Consultant role**:

- To coordinate and manage the full household goods moving process for corporate clients
- To partner with corporate clients and their assignees throughout their relocation and move
- To deliver high levels of customer service at all times
- To manage the logistic and shipping process for personal effects

**Further duties of the position include**:

- Managing the end-to-end household goods moving process for a portfolio of corporate clients
- Actively manage relocation move cases to business and FIDI / FAIM standards
- Support Directors with areas of improvement
- Deliver moving services per client policy and continuously liaise with clients and assignees during their move
- Receive and log all required shipping documentation for import and export
- Monitor shipment arrival dates to ensure customer processes are actioned early to avoid any penalties
- Secure best pricing and rates for the move to ensure a profit and re-price corporate moves as required using systems and tools
- Track all relevant shipping, logistics and relocation documentation
- Liaise with shipping and freight forwarding companies as well as external vendors and partners
- Responding to client queries and providing issue resolution
- Ensure client moves are invoiced in full

**Skills required include**:

- Expert knowledge of international household goods moving and move management process
- Excellent customer service skills with the ability to liaise confidently with corporate clients
- Good understanding of shipping, logistics, relocation and freight forwarding processes
- Strong IT and MS Office experience using Outlook, Word, and Excel
- A positive and personable attitude
- Excellent ability to problem-solve
- Fluent in written and spoken English

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