Senior Community Specialist

3 days ago

Queenstown, Singapore Razer (Asia-Pacific) Pte. Ltd Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:
Razer Game Services is seeking a passionate and collaborative Community Specialist to join our dynamic team. In this role, you will be a key player in building and nurturing thriving online communities for our games. You will work closely with cross-functional teams to engage with players directly, foster a positive and inclusive environment, and drive player loyalty through a variety of community-building initiatives, including livestreaming and in-game events.

**Responsibilities**:

- Develop and implement engaging community strategies that align with the games and drive player engagement, loyalty, and retention.
- Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, in-game chat, Discord).
- Actively engage with players on community platforms, including livestreaming, hosting in-game events, and participating in player discussions.
- Respond to player questions, concerns, and feedback in a timely and professional manner.
- Foster a positive and inclusive community environment where players feel valued and respected.
- Plan and execute community events, contests, and giveaways to drive player excitement and engagement.
- Analyze community health metrics (e.g., player engagement, sentiment, churn rates) to identify trends, understand player behaviour, and inform data-driven decisions.
- Leverage community data and insights to optimize community strategies and improve the player experience.
- Collaborate closely with internal teams (product, marketing) to integrate community feedback into product roadmaps, marketing campaigns, and overall game strategy.
- Work with internal teams to ensure community needs and feedback are reflected in game design and feature updates.
- Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations.
- Stay up to date on industry best practices and emerging trends in community management and player engagement.

**Requirements**:

- 5 years of experience in community management, social media management, or a related field.
- Passion for gaming and a deep understanding of player psychology and online communities.
- Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
- Strong copywriting skills with the ability to create engaging and informative content.
- Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.).
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.

**Pre-Requisites**:
**Are you game?

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