1 Year Customer Service Officer

3 days ago

Singapore Dynamic Human Capital Full time

Job Description

**Position**: 1 Year Customer Service Officer (Completion Bonus Provided)

**Salary**: $2,400 - $2,800 + OT

**Location**: East

**Working Hours / Days**: 8.00am - 6.30pm (Tues - Sat)

**Responsibilities**:
Handle calls at all times and charge (wrap up code) accordingly if any
Act as first point of telephone contact for customer support requests
Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
Check for support agreement / warranty validity per local guideline
Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
Optimise available workshop capacities by effectively assigning work/ cars to each service centres
Be effective in use of KSD rate book for booking planning
Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
Provide best effort technical advice to customer in a timely and professional manner
Assist in special product campaign or promotions
Arrange for airport service, pickup and delivery for customers
Schedule customers for professional car care services
To ensure daily service level achievement
Assist in generating daily, weekly and monthly reports as and when required

**Requirements**:
At least 2 years of Customer Service experience
Min GCE "O" Level and above
Strong passion in customer service
Ability to work in a fast-paced environment
Able to work on weekends and commit to OT
Positive attitude

Koh Hian Khng Nick
Dynamic Human Capital Pte Ltd

**Registration No**: R1769319

**License No**: 12C6253

Not Specified

Minimum of 2 year(s) experience needed for this position

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