Customer Service

2 weeks ago

Singapore GS1 SINGAPORE LIMITED Full time

**Job Description**:
**Key Responsibilities:
- Key member of a dynamic team to manage and ensure smooth operation of day-to-day membership and operational matters.
- Maintain, update and manage the GS1 Singapore membership database.
- Provide customer service advises to GS1 Singapore Registered users and public
- To administer new and existing members’ registration.
- To actively engage members to solicit feedback and build strong collaborative links and partnerships. To help effectively drive recruitment of new members.
- To develop and regularly run effective and innovative membership programs and schemes to actively grow memberships and service revenue.
- Perform administrative/logistics duties for training procedures.
- To plan and manage projects including organising conferences, exhibitions, meetings, users’ training and seminars.
- To plan, organise and conduct regular market surveillance audits and to validate that the barcodes being used are by registered active users. Engage and Operation for companies to compile with GS1 Standards.
- Drive satisfactorily & amicably resolve debt collection matters to reduce bad debts.
- Proactively engage members to promote and upsell GS1 Value Added Services (VAS) eg. CfCs, Workshops, verification service etc to GS1 SG members.
- Perform product symbol testing and generate the symbol verification report.
- Liaise with internal and external parties on matters relating to billings and collections
- Lead or assist in the engagement of private and public organisations to promote the adoption of GS1 Standards and solutions in key industry sectors such as Retail; Food; Healthcare; Transport & Logistics
- To carry out any other duties as directed by the management from time to time.

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