Service Manager

2 days ago


Singapore CYCLOSYSTEM PTE LTD Full time

Responsible for providing aftersales services in relation to spares, warranty and service matters work in carrying out repair works of the company’s standard and customized equipment.
- Responsible for aftersales service and ensure the set KPIs/sales target are achieved.
- Manage service contract agreement and ensuring that contractual obligations are performed accordingly.
- Supervise a team of Service Engineers, Technicians and coordinating their work to resolve technical issues efficiency and achieve aftersales customers' satisfaction.
- Implement continuous improvement initiatives to enhance products and customers' satisfaction as well as profitability, productivity, and efficiency.
- Manage training plans, including delivery of content, to cover new procedures, safety lapses and improvements to ensure service continuously on company standards.

**Requirements**:

- Min Diploma in Mechanical/Mechatronic/Manufacturing/Industrial Engineering/ Automation
- Min 5 years work experience in Mechanical Engineering/Manufacturing/Automation environment.
- Have good experience in service and maintenance.
- Familiar with mainstream 3D design software like Solidworks.
- Able to read drawings and do 2D drafting by using AutoCAD.
- Positive thinking, Sales-Oriented, Self-Driven and Proactive.
- Able to communicate effectively and present company well.
- Good command in English and Mandarin
- Energetic and approachable personality
- Team player with **strong leadership **, interpersonal, planning and organizing skills
- Able to work beyond office hours when needed and answer customer calls.
- Have Class-3 driving license.



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