Customer Service Officer

7 days ago

Singapore BOLLORE LOGISTICS SINGAPORE PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

**Job Summary**:
The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

**Responsibilities**:

- Handle customer’s enquiries promptly
- Ensure compliance with customers’ Standard Operating Procedures
- Liaise with overseas agents on various requirements and rates
- Prepare shipping, LCL, FCL documentation
- Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
- Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
- Sea freight quotation for adhoc COD customers
- Arrange for the packing / labelling of Dangerous Goods
- Responsible for closing of files every month
- Responsible for DG declaration from time to time

**Job Requirements**:

- Diploma / Degree preferred
- Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
- Possess excellent communication and interpersonal skills

Bolloré Logistics is a global leader in international transport & logistics with an integrated network of 607 offices in 106 countries. We provide complex yet flexible supply chain management solutions for companies around the world.

Our services extend across five core categories:

- Multimodal Transport
- Customs and Regulatory Compliance
- Logistics
- Global Supply Chain
- Industrial Projects

At Bolloré Logistics, we live and breathe innovation. It transforms the way we work when facing the challenges of tomorrow. With a thirst for improvement, we remain ahead of our game to deliver cutting-edge and pragmatic solutions. Guided by our core values, we inspire to deliver a pioneering vision that will reshape the future of Logistic industry. Along the years, we have acquired an extensive knowledge in delivering robust solutions with complete visibility tailored to specific industry needs in:

- Aerospace
- Automotive
- Fragrances & Flavors
- Healthcare
- High End Retail
- High-Tech & Telecom
- Mining
- Oil & Gas
- Perfumes & Cosmetics
- Power Technologies

Corporate responsibility and sustainability is at the heart of Bolloré Logistics’ culture. We adopt a pro-active approach to introduce sustainable development and social responsibility in every partnership we build. We are also committed to ensure the health and safety of our employees and subcontractors by making Ethics & Compliance a prerequisite in all business activities.

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