Duty Manager

2 weeks ago

Singapore TYRWHITT HOSPITALITY PTE. LTD. Full time

Plan work schedules and make sure events and meetings run smoothly.
- Research and recommend room rates for implementation.
- Assist in dealing with customer complaints and comments.
- Assist in dealing with problems as they arise and day-to-day trouble shooting.
- Supervise maintenance, supplies and furnishings.
- Co-ordinate security services ensuring that security is effective.
- Ensure compliance with licensing laws, health and safety and other statutory regulations.
- Assist in planning and organizing accommodation.
- Overall commercial responsibility for planning, organizing, directing and co-coordinating the work and resources involved in running services like front-of-house (reception, concierge, and reservation).
- Confer and cooperate with management personnel in formulating administrative and operational policies and procedures.
- Direct and coordinate activities of operations department to obtain optimum use of equipment, facilities, and personnel.
- Conduct performance appraisal/review for all members of the department.
- Enforce compliance of operations personnel with administrative policies, procedures, safety rules, and governmental regulations.
- Assist in the recruiting and monitoring of staff.
- Responsible for the day-to-day management of the operations of the Hotel.
- Take stock control and maintain minimum levels.
- Keep abreast of price changes and recommend adjustment of costing as necessary.
- Any other duties assigned.

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