Senior Specialist

7 days ago

Singapore Larsen & Toubro Infotech Limited Full time

Understand business requirements and map them to a 'Business Process' in SAP
- Facilitate the implementation to enhance the clients’ business functionality
- Understand and Gain knowledge about the business process
- Design and document business flows as per predefined templates and prepare detailed blueprint
- Mapping and Identify Business process Gaps with respect to SAP processes
- Configuring business processes in SAP, preparing Functional designs
- Prepare specifications and collaborate with technical team to get the developments
- Prepare test scripts for testing the configured scenarios
- Actively participate/assist and resolve issues arising during Integration testing and User acceptance test
- Prepare End user manual and conduct training to key users on the functionality deployed
- Work on Engagement without any region barrier in a multi-vendor and multi-geography environment for ECC & its satellite systems
- Should be able to work with SAP Product Support group to get solution in case of OEM issues
- Publish status of the activities completed, any issues/abnormalities with their severity to bring to notice of concerned stake holder
- Act as a liaison and Coordinate with technical, infra team
- Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
- Achieve client expected business results

Worked extensively with SAP MOSAIC Profiler to understand AS-IS state of SAP instances for configuration

Worked extensively with Data Migration suite of tools like EZCutover

Other Attributes:

- Ability to Analyze problems and provide clear recommendations
- Able to collaborate with clients and have a strong desire to excel.
- Excellent written and verbal communication skills
- Good interpersonal skills
- Must be able to work independently and can manage own workload with little to no supervision
- Able to Multi-task and work under tight deadlines
- Maintain a thorough knowledge of the organization and adheres to all organizational standards and maintaining a high degree of customer satisfaction
- Ability to escalate the issues to the next level and keep the users updated about the progress of the issue.
- Ability to search for similar problems in the database and suggest resolution as applicable or pass it on to right stream of next level of support for quick resolution
- Maintain a thorough knowledge of the organization and adheres to all organizational standards and maintaining a high degree of customer satisfaction
- Interact with Functional, Technical & Other Teams (Infra, Network, etc.)

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