Guest Service Leader

6 hours ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

JOB SUMMARY

He / She will be responsible for supervising, coaching and coordinating activities of the food Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests’ complaints during the absence of the manager.

DUTIES AND RESPONSIBILITIES
Open and close shift in accordance with the manager’s checklists. Train, maintain and enforce all Marriott service standards through the use of used records, menus and appropriate training and reference materials. Supervise and coach all associates in accordance to Marriott training programme. To ensure enough staffing for the operation in all outlets. To ensure smooth operation in all areas. To ensure proper cashiering and billing procedures are adhered to. To help the assistant manager in generating all necessary micros reports for outlets. To supervise closing checklist for bartenders. To conduct opening inventory and closing inventory of wines. To ensure accuracy of associates’ float money stored in safe deposit box. Check and oversee cashiers’ closing duties and ensure accuracy. Ensure efficient scheduling and represent the outlets for all day to day operations. Responsible for updating Leaves / PH / MC of all associates daily. To conduct 15 minutes training to all associates on a daily basis. Maintain all S.O.P. and L.S.O.P. To conduct a proactive preventive maintenance inspection on a monthly basis. Promote inter-departmental relations through candid communications channels. To keep manager informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress and to pass any information regarding the operations to the manager at all times. To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required and to check on guest satisfaction on a regular basis. To take charge of assignment planning and schedule associates for their meal breaks. Check on the cleanliness of the restaurant area and side stations and to do weekly inspection with the manager. Understand and teach empowerment principles to ensure guests’ satisfaction. To LEAD BY EXAMPLE and have a “hands on” approach to motivate our associates to excel. Maintain fair consistent counselling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment. Monitor hours, staff overtime on a daily basis for restaurants as it relates to sales and profits. Don’t expect, inspect. Be an aggressive Team player and have always “CAN DO ATTITUDE” Cash/Bank Handling:
Process all payment methods in accordance with Accounting procedures and
policies. Follow property control audit standards and cash handling procedures (e.g., blind drops). Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Transport bank to/from assigned workstation, following security procedures. Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

29. Any other duties as may be assigned from time to time.

JOB REQUIREMENT
Minimum GCE 'O' levels and/or Diploma in Hotel Management Good interpersonal and communication skills Meticulous and attentive to details

[ Link removed ]
We regret that only shortlisted applicants will be notified.

Not Specified

  • Guest Services Leader

    2 weeks ago

    Singapore IHG Hotels & Resorts Full time

    Join to apply for the Guest Services Leader (Duty Manager)role at IHG Hotels & Resorts . This position is based at Holiday Inn Express Singapore Katong . The role involves providing consistent, reliable service, ensuring superior cleanliness standards, and managing guest experience initiatives. The Guest Services Leader (GSL) will oversee (Senior) Guest...

  • Guest Services Leader

    3 days ago

    Singapore VALESIDE PTE LTD Full time

    **Job Overview** Guest Services Leader plays a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Services Agent’s execution of the consistent Holiday Inn Express guest experience. At **Holiday Inn Express®**we want our guests to relax...

  • Guest Service Team Leader

    4 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesTo redefine the city's landscape and grow your hospitality career, join our team at PAN PACIFIC ORCHARD, SINGAPORE as a Guest Service Team Leader.You will enhance the guest experience by driving impeccable service during lounge hours, manage inventory and equipment, handle guest feedback, and coordinate seamless check-ins and...

  • Guest Service Team Leader

    4 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesBe part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with usAs a Guest Service Team Leader, you will enhance the guest experience by driving impeccable service during lounge hours, manage inventory and equipment, handle guest feedback, and coordinate seamless...

  • Personalised Guest Service Leader

    4 days ago

    Singapore beBee Careers Full time

    Personalised Guest Service LeaderJob Overview:This role demands a proactive approach to delivering bespoke services that meet and exceed guest expectations.Responsibilities:Foster genuine relationships with guests, responding promptly to their needs and feedback.Collaborate closely with various departments to ensure seamless service delivery.Manage...

  • Guest Experience Leader

    1 week ago

    Singapore beBee Careers Full time

    Guest Experience LeaderWe are seeking a charismatic and experienced individual to lead our guest experience team. As Guest Experience Leader, you will be responsible for delivering exceptional service to our guests, ensuring their needs are met and exceeded.You will lead a team of concierge professionals in providing personalized experiences to our guests,...

  • Guest Service Team Leader

    6 hours ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. As a **Guest Service Team Leader **, you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback. Your leadership will drive exceptional service standards and maintain a high level of guest...

  • Guest Service Team Leader

    1 week ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us! The **Guest Service Team Leader (Guest Relations) **is responsible in creating extra-ordinary and highly personalized guest experiences by recognizing and engaging actively with hotel guests. He/She will also support...

  • Guest Service Ambassador

    1 day ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.**The **Guest Service Ambassador **plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and conducting night-audits.**Our...

  • Guest Services Manager

    4 days ago

    Singapore beBee Careers Full time

    Guest Services LeaderThis role is responsible for ensuring that guests receive exceptional service and support during their stay at the hotel. The Guest Services Leader will oversee the day-to-day operations of the guest services team, including the concierge, bell service, door service, parking valet, and night runners.The successful candidate will be...