Tech Innovation Lead, Apac

**The Opportunity**:
We are seeking a dynamic and forward-thinking leader to drive innovation at the intersection of digital distribution, insurance, and emerging technologies. This role will be central to identifying, shaping, and executing innovative business-led use cases with a strong focus on AI and emerging tech. This opportunity is designed for a business-first tech lead who can envision and drive new digital capabilities to enhance our customer offerings across the value chain with Zurich Edge strategy.

**Key Responsibilities and Duties**:

- Lead the discovery, development, and implementation of innovative AI and digital solutions across the lifecycle of the digital insurance journey.
- Identify, evaluate, and integrate emerging technologies, tools, and vendors to enhance our digital stack (e.g., microservices, AI APIs, customer engagement tools, etc.).
- Collaborate with product, engineering, and operations teams to prototype and scale new ideas across geographies.
- Own and manage the innovation pipeline, from idea generation to proof-of-concept and scaling.
- Translate digital strategy into executable tech-enabled solutions, acting as a bridge between business and IT teams.
- Monitor trends in insurtech, fintech, e-commerce, and assess their applicability to our ecosystem.
- Define a clear product vision for short
- and long-term objectives, translating it into a concrete roadmap with the tech team.
- Conduct user research and usability studies, collaborating with designers, developers, and research teams.
- Communicate consumer needs and partner requirements, translating them into new product features for design.
- Enhance platform propositions to ensure Zurich's long-term market play, focusing on retail digital strategy.
- Partner with IT to manage the roadmap and backlog for all digital products, ensuring timely and expected delivery.
- Monitor and evaluate product performance for continuous iteration and improvement.
- Optimize product performance through iterative development improvements and features using data and insights.
- Build processes to design new products and propositions using customer research and data, ensuring solutions meet customer needs.
- Ensure stakeholders understand the necessary operational and technical changes to implement proposed innovations.

**Qualification, Skills & Experience**:

- Bachelor’s or Master’s degree in Computer Science, Information Technology, Business, or a related field.
- Degree or certifications or courses in AI or advanced programming highly regarded.
- Proven experience in leading tech innovation initiatives within the insurance, fintech, or e-commerce sectors.
- Demonstrated ability to translate business strategies into actionable tech solutions.
- Strong analytical skills with the ability to leverage data and insights for continuous product improvement. Experience in conducting user research and usability studies.
- Proven ability to manage innovation pipelines, including idea generation, validation, prioritization, proof-of-concept, and scaling. Experience in managing product roadmaps and backlogs.
- Willingness to adapt and thrive in a fast-paced, dynamic environment. Ability to handle multiple priorities and navigate through ambiguity.

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences.

Let’s continue to grow together

Location(s): Singapore

Recruiter name: Sharon Nichelle Wang