Current jobs related to Associate Director, Cx Service Design - Singapore - HSBC

  • Senior CX Strategist

    6 days ago

    Singapore beBeeCustomer Full time

    Job TitleA seasoned professional is needed to lead customer insights, customer experience (CX) strategy, and service design initiatives.">CX Leadership Role

  • Customer Experience

    5 days ago

    Singapore Construct Digital Full time

    **About Us** Construct Digital is an independent digital agency on a mission to maximize brand health and business outcomes for our clients. We're a team of digital natives—creatives, strategists, engineers, and innovators—obsessed with the numbers behind great marketing. With a regional presence across Southeast Asia, we partner with forward-thinking...

  • CX Solutions Director

    1 day ago

    Singapore beBeeCxleader Full time $1,200,000 - $1,500,000

    Lead CX Solutions in APACWe are seeking an experienced Solution Engineering Director to lead our international team of pre-sales experts across APAC.This role will be responsible for ensuring alignment with company strategy and regional GTM activities, working closely with specialist pre-sales, sales, marketing, product house, partners, and regional...

  • Cx Strategist

    5 days ago

    Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

    As a CX Strategist, you’ll collaborate with designers, technologists, and program managers to create products, services, and experiences throughout the product lifecycle. You’ll conduct user research, develop ideas, and formulate hypotheses, validating them with the team. Engaging clients in the design process and presenting ideas to executives will be...

  • Content Designer

    4 days ago

    Singapore Bank of Singapore Full time

    **Content Designer (Associate Director)** **-** **(** **220001A5** **)** **Description** At Bank of Singapore (BOS), we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of open collaboration and believe in investing in our people through programmes that develop holistically. Besides attractive remuneration...

  • Cx Shared Services Senior Manager

    1 week ago

    Singapore Castlery Full time

    **Global CX Shared Services Senior Manager** Customer Experience is the experience with the brand by the customer and to be a well-loved digital-first furniture brand, it is key that the Castlery Customer Experience (CX) team bridges every touchpoint between Castlery and the customer, whether it's through a physical store, an online shopping cart or any...

  • Associate Director

    17 hours ago

    Singapore RED Engineering Design Full time

    RED, an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. We now seek an experienced Associate Director (Electrical)to be based in our Singapore Office to inspire others. You will have the ability to run small and large sized projects, undertake a client...

  • Service Design Director

    1 day ago

    Singapore beBeeCustomerExperience Full time $90,000 - $120,000

    Lead Customer Experience and Service Design\This role involves leading the development and implementation of customer experience strategies across various channels, including customer insights, service design, and cross-functional collaboration. The successful candidate will have a strong background in customer experience management, service design, and data...

  • Customer Experience

    2 weeks ago

    Singapore CGS-CIMB SECURITIES (SINGAPORE) PTE. LTD. Full time

    Our CX Specialists are responsible for creating satisfying or compelling experiences for customers of our products and services, with a focus on reshaping the customer experience to make it simple and frictionless for customers to do business with us. Successful team members must have an expert understanding of touchpoints across the entire customer...

  • Assistant Director, Customer Experience

    2 days ago

    Singapore HPB Health Promotion Board Full time

    HPB is embarking on a journey to enhance our customer experience delivery across the various touchpoints. We are looking to hire an enthusiastic officer who will assist the Senior Deputy Director in implementing the HPB roadmap towards a more consistent and positive customer experience. If you are a passionate believer in CX, we welcome you to join our CX...

Associate Director, Cx Service Design

2 weeks ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as an** Associate Director, CX Service Design.**

**Principal Responsibilities**
- Shaping and conducting research synthesis across multiple insight sources to structure hypotheses for key design questions
- Crafting end-to-end solutions with global, cross-functional teams to deliver an iconic banking ecosystem
- Creating and embedding customer (and business) empathy and insights into the teams
- Strengthening the way teams define problems and hypotheses
- Leading cross-functional teams in researching, generating and testing ideas, and incorporating customer feedback into solutions
- Building capabilities and knowledge within our Customer Experience team on the latest tools and techniques, customer needs, behaviour and perceptions, and the business and industry drivers
- Inspiring and mentoring the wider CMB team to build and evolve our Design Thinking mind-set, tools and techniques, including facilitating and leading interactive Design Thinking sessions as a delivery lead or co-facilitator
- Helping to shape seamless processes that embed Design Thinking into the way our business creates solutions - consistently and at scale - alongside the Head of Customer Experience
- Further generating awareness, interest and support for Service Design and Design Thinking across the business

Requirements

**Requirements**:

- A good knowledge of the financial sector is essential; previous experience of Service Design in the final sector is preferred
- Experience in human-centred design, psychology, research, engineering or a similar background
- Proven experience within Service Design, particularly leading strategic design projects in a large organisation
- Experience as a manager/ leader is preferred
- Strong experience understanding and changing customer behaviour
- Proven success in influencing senior leaders to change ways of working and adopt more customer centric decision making, creating awareness and advocacy for the customer and work you do
- Experience delivering multi-channel designs or solutions across large-scale programs and businesses
- Proven success in influencing senior leaders to change ways of working and adopt more customer centric decision making, creating awareness and advocacy for the customer and work you do
- Experienced in facilitating end-to-end collaborative design sessions, including with large and/or senior audiences

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.