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Service Center Manager

3 weeks ago

Singapore Aggreko, LLC Full time

Purpose:

- The Service Center Manager is responsible for coordinating all activities within their assigned service center(s), delivering positive operational performance results, and leading & coordinating the operations teams, primarily made up of technicians. The role has direct responsibility for Customer service delivery and the coordination and facilitation of core operations activities in the service centers. This individual will lead and manage technicians and coordinate the preparation and repair of Aggreko equipment._

Key Responsibilities:
Safety
- Local HSE Representative - drives safety performance & accountability
- Ensures that facilities & work areas are safe, clean & fully operational.
- Conducts daily toolbox & Safety meetings.

Fleet Management
- Ensures maintenance, availability & reliability of fleet for deployment.
- Ensures accuracy of Fleet Readiness, Utilization, and inventory
- Accountable for the appropriate & timely deployment of fleet and staff.
- Executes National Logistics & other areas Equipment Transfer requests & ensure equipment is ‘green carded’ & functional at time of deployment.
- Responsible for Fleet test and turn
- Manages Fleet repairs & improvements related to fleet quality & reliability
- Accountable for completion of PM servicing & oil sampling
- Accountable for Parts supply and core returns, as well as service material costs by budget or KPI

Commercial Management
- Drives business standards & cost controls to ensure profitability
- Technician overtime vs. forecasts / budgets
- Subcontractor & temp labor spends vs. forecast / budget
- Test & turn spend & Inventory variances
- Technician travel spend
- Consumables spend
- Labor recovery details
- Credit & standdown detailed review as well as change order review
- Monthly review and ownership of the above controllable costs

Facility Management
- Responsible for ensuring compliance with GSCS standards
- Requisitions and reports receipt of supplies, parts, and fleet.
- Executes customer contracts & delivers service to Aggreko Standards.
- Champions & ensures effective adherence to policies & procedures
- Acts as primary contact for ARM alarms
- Executes tasks per the monthly operations calendar

Desired Skills & Experiences:

- At least 5+ years’ experience in leading teams.
- Trade or engineering qualification preferably either as an electrician, diesel mechanic or gas mechanic
- Exceptional communication skills
- Ability to lead, develop and maintain relationships at all levels externally and internally
- Strong customer focus
- Ability to work under pressure and make deadlines

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

Equal Opportunity Employer, including disability and veterans.