Trading and Developer Support Engineer

2 weeks ago

Singapore Hudson River Trading Full time

Hudson River Trading (HRT) is looking for a Trading and Developer Support Engineer to join the IT team. In this role, you will be responsible for the technical support of HRTers globally. You will partner with IT management to deliver on projects, meet SLAs, and improve internal processes.

This individual will be comfortable working in a fast-paced environment, and have terrific communication and collaboration skills. They'll bring a positive attitude with a customer service mindset to provide excellent support to our internal customers.

**Responsibilities**
- Provide technical support to colleagues, on-site and remote, as it relates to end user hardware, software, and everything in between
- Escalate issues to the appropriate sub-teams as needed in a timely and efficient manner through various approved tools
- Assist with the administration of our tech stack with platforms such as Okta, Google Workspace, Jira, O365, Slack, Zoom, and much more
- Work with our IT Asset Manager to ensure assets are being tracked and and maintained properly
- Own the user account and hardware onboarding process for your region
- Create and update documentation as needed to provide internal and external resources for teammates and colleagues
- Participate in an on-call IT support rotation

**Qualifications**
- 3+ years experience of IT support in high-growth tech-centric companies
- Strong macOS and Windows experience
- Experience with a variety of SaaS tools such as Okta, Google Workspace, Jira, Slack, and Zoom
- Experience using code revision control, including 'git' and others, with an understanding of supporting developers using CI/CD tooling
- A positive attitude and motivated by customer success
- A problem solver who thinks critically and independently about issues and can detect trends and patterns with ease

**Culture**

Hudson River Trading (HRT) brings a scientific approach to trading financial products. We have built one of the world's most sophisticated computing environments for research and development. Our researchers are at the forefront of innovation in the world of algorithmic trading.

At HRT we welcome a variety of expertise: mathematics and computer science, physics and engineering, media and tech. We're a community of self-starters who are motivated by the excitement of being at the cutting edge of automation in every part of our organization—from trading, to business operations, to recruiting and beyond. We value openness and transparency, and celebrate great ideas from HRT veterans and new hires alike. At HRT we're friends and colleagues - whether we are sharing a meal, playing the latest board game, or writing elegant code. We embrace a culture of togetherness that extends far beyond the walls of our office.

Feel like you belong at HRT? Our goal is to find the best people and bring them together to do great work in a place where everyone is valued. HRT is proud of our diverse staff; we have offices all over the globe and benefit from our varied and unique perspectives. HRT is an equal opportunity employer; so whoever you are we'd love to get to know you.

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