Online Execution Program Manager

**Summary**

Posted: 28 Aug 2024

Role Number**:200561597**

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible to ensure a best-in-class customer experience through planning and executing end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell through; plan and execute New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role to drive strategic fulfilment roadmap and programs in all Pacific countries. As customer buying behaviour rapidly shifts towards online, there is a great opportunity for a highly motivated individual to join us as Online Execution Program Manager. In this role, you will responsible for ensuring optimal online efficiency through strategic execution programs, drive non-cap enhancements, leverage analytics to deep-dive in to operational trends, and strengthen the future execution roadmap to ensure operational excellence.

**Description**
- Lead and support online execution programs from concept to go-live; recommend opportunities for online operations efficiencies for PAC and seek global alignment with senior management. - Represent the business in Business Requirement Documents, Conceptual and Detailed Design Playbacks, Gap Reviews, sign off on final design with BPR & IS&T - Advocate for the customer experience through thorough data analysis, benchmark of performance levels against commitment to customers, identification/root-causing of performance gaps which undermine the targeted operational excellence - Collaborate and partner with regional and cross regional Operations teams to understand business processes and identify optimization opportunities - Build and strengthen relationships with Apple Online, Supply Demand Management / Supply Demand Execution, Logistics, Finance, Legal / Compliance teams while driving innovative end-to-end solutions focused on improving Apple’s click to deliver processes - Improve and strengthen an effective management system (metrics, Key Performance Indicators) directed at continuously improving the speed and quality of our work and increase end-customers’ satisfaction - Immerse in the details of the daily online operations related to escalation and order management, peak events & new product introduction execution activities and support as required
- Minimum 6-9 years of experience in program, project management and/or business analytics with proven track record of successful implementation of mid to large scale projects
- Experience in operations, supply chain management, operation analytics or business process re-engineering. Added advantage for e-commerce/online execution experience and SAP or equivalent ERP system knowledge.
- Proven analytical skills and expertise in data visualization tools, with good ability to translate complex findings to a business audience (Advance Excel, Tableau, etc)Bachelor in Business Analytics or any other related field

**Preferred Qualifications**
- Strong communication and presentation skills, with the ability to tailor presentation style to different levels of an organization
- Adaptable and flexible to work in a fast-paced matrix organization with strong relationship and stakeholder management skills to foster consensus and collaboration
- Strategic problem solver with demonstrated ability to envision the future state of the end-to-end process, make and implement process improvement recommendations
- Agile in ambiguity, with an ability to persevere and adapt under pressure
- Meticulous with excellent attention to detail
- Proven ability to multitask and prioritize diverse tasks with a track record to meet hard deadlines