Executive/senior Executive, HR Shared Services
6 days ago
The Executive/ Senior Executive will support the daily HR operations of Colleges/ Schools/ Research Centers/ Departments and is responsible for areas related to contract management and termination processes within the stipulated Service Level Agreements (SLAs). The Executive / Senior Executive will also serve as a Data Steward to ensure regular review on accuracy of HR data.
Service Delivery- Coordinate and manage the employees’ contract renewal/ re-employment and other HR processes including but not limited to job changes, transfer, upgrade of appointment. This includes handling of the following tasks:
- Coordinate and manage contract management across business units- Process contract renewal/re-employment and other HR processes, ensuring information are updated accurately in the HR Information System- Prepare the contract renewal/re-employment and other HR related letters, and ensure issuance and acceptance by employees on a timely manner- Ensure proper documentation are uploaded into the HR Information System- Facilitate and manage the exit management process, which includes the following tasks:
- Process cessation letters and ensure information are updated accurately in the HR Information SystemEnsure issuance and acknowledgment of cessation letters are accepted by employees on a timely manner- Track the return of cessation forms and other assets before employees’ last day of service- Ensure proper documentation are uploaded into the HR Information system- Process One-Time Payment transactions in HR Information system- Notify Payroll to process the final payments- Maintain data accuracy and integrity across internal systems by identifying and correcting data discrepancies.- Update, validate, and cleanse datasets- Perform routine checks to ensure data consistency and completeness in accordance with established data quality standards- Collaborate with relevant stakeholders to verify and resolve data issues, ensuring timely updates- Escalate unresolved data anomalies to senior staff for further investigation and resolution
Service Excellence- Strive to meet Service Level Agreement (SLA) for HR services delivered by the HR Shared Services team, ensuring that customer needs and expectations are met- Work with HR team lead to contribute ideas and feedback in streamlining HR processes on areas of process improvements and standardizations.
Others- Undertake initiatives/projects across HR Shared Services team- Review SOP and improve the processes to improve efficiency and effectiveness
Requirements- Diploma in Business administration, Human Resources, Social Sciences, or a related discipline with 4 years of experience, OR- Degree in Business administration, Human Resources, Social Sciences, or a related discipline with 2 years of experience- Good understanding of common HR practices and Employment related legislation- Able to handle high volume of transactional works- Meticulous and resourceful fast learner- Ability to prioritize and work under pressure given tight timelines-
- Excellent communication, planning, organisation, interpersonal skills and able to work independently- Positive attitude with a service-oriented mind-set
Hiring Institution: NTU
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