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Field Application Specialist

2 weeks ago

Singapore Sartorius Full time

**Main Responsibilities & Tasks**:

- Be responsible for the assigned product line to support sales target achievement in the defined territory
- Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
- Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
- Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
- Provide basic product training to internal sales and dealers, and running external customer workshops and seminars
- Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
- Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports

**Qualification & Skills**:

- Academic degree in biological engineering, biotechnology or other life sciences related field
- Proven experience in a similar position and industry is advantageous
- Familiar with related products, laboratory processes and equipment
- Strong learning ability, and expert knowledge base in this area
- Ability to effectively interface with product / project / division management
- Excellent communication and presentation skills
- Strong customer orientation
- Proven software skills, e.g. Microsoft Office
- Fluent in English and ideally in other local languages

**Ready to join Sartorius?**:

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

**That's what Your Colleagues say**:
**Andreas Norén, Head of Product Development Software Infrastructure & Operations**:
We are part of the solution in helping to develop novel cancer therapies, or maybe someday to find a cure to dementia. This is an incredible feeling.

**Katja Herwig, POD Specialist, Germany**:
I work on many interesting projects and am in touch with many departments and international colleagues, which makes my job so diverse and exciting. Each day is completely different, but does provide one constant: I am part of the great Sartorius family and feel the enjoyment and openness of my colleagues. Sartorius brings together different cultures every day.

**Your Benefits**:

Part of the Solution

You will be part of the solution in the fight against cancer and other diseases. Sartorius has been making a difference in patients' lives for more than 150 years.
Career Development

Grow with us. We offer training programs, talent development and mentoring. In addition you can also join our communities like coaching, business women network and more.
Global Teamspirit

We work in collaborative global teams. With us, you will find agile working methodologies and stream-lined decision-making, in a supportive environment where your efforts are appreciated.
Well-Being

You will have access to a range of health benefits such as; medical check-ups, health & wellness programs, sports activities and on-site gyms.
Work-Life-Balance

Enjoy the flexibility your life needs: We offer flexible working hours and remote options.
Smart Working Environment

At many sites, Sartorius employees work in smart buildings with the latest technology and equipment.

**Questions about the job?**:
**Career Website**:
**Sartorius Blog**:
**Company Values**:
Sustainability, openness and enjoyment are the values that shape our work with colleagues, customers and business partners alike.

Learn More**Our Onboarding**:
See the impressions of some new employees upon joining Sartorius and learn more about our comprehensive onboarding journey.

Explore Our Onboarding**Top Careers Stories**:

Equal Opportunity Employer

At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.

We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.

More about diversity at Sartorius