Sharepoint/m365 Application Support Analyst

6 days ago


Singapore ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD Full time

Provide hands-on support of M365 technologies.
- Troubleshoot and resolve varying levels of technical issues.
- Support infrastructure related activities for SharePoint Server 2016, e.g. patching, upgrade.
- Support data migration activities for OneDrive/SharePoint.
- Performing change requests and service requests related to BAU task for SharePoint on-premises and Microsoft 365 services.
- Implement, maintain, and support of SharePoint on-premises and Microsoft 365 business solutions, to include but not limited to SharePoint, Teams, M365 apps and any related technologies the organization may involve.
- Work with stakeholders to optimize usage and adoption of Microsoft O365 solutions.
- Maintain user communication and ensure user satisfaction during and prior events.
- On-call rotation for escalations from service desk

**Requirements**:

- Skillsets (Must have)
- Demonstrate strong analytical, troubleshooting, and problem solving skills.
- Administration experience in an enterprise IT environment, having performed operational and break/fix activity.
- Strong knowledge of M365 services/capabilities.
- Proficient in PowerShell scripting.
- Good team player who is keen to learn and able to work independently.

**Skillsets (Good to have)**
- Good understanding in Azure technologies



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