Managed Services Engineer

2 days ago

Kallang, Singapore NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L4) at NTT DATA, you will ensure our clients' IT infrastructure and systems remain operational by proactively managing, overseeing, and resolving escalated technical incidents. Your day will revolve around reviewing client requests or tickets and leveraging your technical knowledge to provide immediate and permanent resolutions, all while maintaining adherence to our service level agreements (SLAs).

Working across two or more technology domains such as Cloud, Security, Networking, Applications, or Collaboration, you'll provide fourth-line support for complex issues that lower-level teams couldn't resolve. Your role involves investigating issues in advance, documenting your solutions, and sharing insights to empower other engineers.

You'll play an integral role in ensuring that contracted Managed Services outcomes are delivered to clients promptly, participating in change implementation tracking, and communicating effectively with other teams and clients. As an emergency support contact, you'll be essential for critical client and business-impacting issues.

In addition to addressing escalated incidents, you'll contribute to, and support project work as needed, optimizing DATA storage and implementing disaster recovery functions. By continuously updating and improving our processes, you'll help us drive automation and efficiency across our operations.

**To thrive in this role, you need to have**:

- Deep technical skills in relevant functions and a passion for exceeding client expectations.
- Advanced Managed Services experience handling complex cross-technology infrastructure.
- Familiarity with ticketing tools like ServiceNow and extensive vendor management experience.
- Advanced experience in multiple technology domains and an understanding of IT industry standards and emerging trends.
- Excellent change management skills, capable of planning and executing changes with clear risk identification and mitigation.
- Proficiency in listening techniques and client-focused interaction to ensure a positive client journey.
- Ability to communicate and work effectively across different cultures and social groups.
- Resilience under pressure and a positive outlook at work.
- A bachelor's degree in IT/Computing or equivalent work experience.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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