Motor Claims Recovery Officer

1 week ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

**Our Client is looking for a Motor Claims Recovery Officer to join their team.
**Job Detail**

Position: Motor Claims Recovery Officer (Backend Support)

**Salary**: $2,500 - $3,000

Location: West

Working Hours / Days: 8.30AM - 6.00PM (Mon - Fri)

**Responsibilities**:

- Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
- Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
- Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use/rental, etc.)
- Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
- Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
- Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers
- Submit Refund forms for claims due to customers and/or companies upon receiving insurers’ payment confirmation
- Provide timely updates and details of insurers’ claims payments to customers and/or companies. Ensure related reports are updated whenever there is a change in case status
- Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)
- Actively initiate/participate to improve such processes when required
- Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management
- Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:

- Sort and place physical files/documents based on category and status of each claim at designated are2
- Update related reports/records for on-time tracking of status.3
- Submit closed cases to CSCs for secured storage. Assist in such filing where required

**Requirements**:

- **At least 2 years of working experience handling Motor Insurance**:

- Minimum GCE "O" level.
- **Independent individual who is able to multi-task in a fast-paced environment**:

- Meticulous, committed and a strong team player.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement

Lionel Wang

Dynamic Human Capital Pte Ltd

Registration Number: R22109915

EA License: 12C6253

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