Customer Service Officer

3 days ago

Geylang, Singapore TIMES24 SINGAPORE PTE LTD Full time

To stay relevant in today’s fast-changing and technologically advanced world, we believe in investing in and empowering our employees for personal growth and the Company’s success. At TIMES24, our recruitment process is fair and transparent to provide all applicants an equal opportunity to be part of us.

**What’s in it for you?**

Employees are trained in their individual career pathways with opportunities to grow and take on new challenges and be rewarded both financially and through our benefits scheme.

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.**Responsibilities**:

- Check and monitor CCTVs for discrepancies, system issues and incidents.
- Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.
- Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.
- Perform investigations and process refunds for customers.
- Perform administrative tasks related to customer data such as service reports etc.
- Monitor and track manpower deployment for Operations and Technical teams.**Requirements**:

- At least GCE ‘O’ Levels or equivalent.
- At least 2 years of working experience in the customer service or call centre roles.
- Required to work rotating shifts due to 24/7 operations of control centre.
- Excellent customer service and communication skills.
- Proficient in Microsoft Office tools (Excel and Word).

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