Senior Customer Servicer Officer

2 weeks ago

Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Service Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY

Working Location: Kallang, Central Region

**Responsibilities**:

- Support the Operation Manager in managing day-to-day operations of our contact centre by providing coaching and training to the team members.
- Conduct regular transaction monitoring and call reviews to ensure that due procedures and quality standards are strictly adhered to.
- Ensure that training and development plans are in place to address any gaps in staff competency and weaknesses.
- Work across departments to improve business processes and enhance efficiency.
- Deliver operational results within agreed budgets, service levels and business targets.
- Generate daily, weekly and monthly reports to clients and prepare monthly business review.
- Other ad hoc duties as assigned.

**Requirements**:

- Minimum 3 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment.
- Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel).
- Possess good interpersonal and communication skills, creativity and problem-solving skills.
- Positive and able to motivate team to achieve business targets.
- Good leadership and people management skills.
- Able to work well in a team in a dynamic and fast-paced environment

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.

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