Senior Customer Service Officer

1 week ago

Singapore Arts House Group (AHG) Full time

Senior Human Resource Professional - IHRP | Certified Professional

Job Purpose

At AHG, we believe every visitor deserves a memorable experience. As our Senior Customer Service Officer, you will be the welcoming face of our cultural spaces — ensuring smooth operations, unforgettable events, and warm hospitality.

Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building valuable skills in hospitality, event coordination, and customer engagement.

Duties and Responsibilities

  • Customer Service and Front-of-House Services
  • Deliver warm, professional front-of-house services at AHG venues, ensuring every visitor feels welcomed and valued.
  • Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.
  • Venue Standards and Presentation
  • Assist managers in upholding venue standards and ensuring smooth, consistent operations.
  • Oversee the upkeep and presentation of public areas ensuring it is always welcoming.
  • Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.
  • Event Support and Coordination
  • Help coordinate special events and gala performances to ensure seamless operations and a positive, memorable guest experience.
  • Provide exceptional hospitality services for partners, guests of honour, and VIPs.
  • Manage and supervise casual staff during performances and events, ensuring top-tier service delivery.
  • Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
  • Safety and Conflict Resolution
  • Adhere to safety protocols and emergency evacuation procedures to ensure a secure environment.
  • Address and resolve any issues or complaints with professionalism and a positive attitude.
  • Venue Tours
  • Conduct public tours, sharing the rich history and unique features of our venues enthusiastically, to deepen visitor engagement and appreciation.

Qualifications

  • Educational Qualifications
  • Diploma or relevant qualifications with equivalent years of experience
  • Experience
  • Minimum of 3 years' experience in customer service or event management.
  • Specific Skills Required
  • Strong skills in providing friendly and professional interactions with the public.
  • Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
  • Fluent in spoken English and a second language.
  • Basic proficiency in computer applications, including Microsoft Office.

Additional Information

  • This is a 2-year contract position.
  • Shift duties are required.
  • Physically Fit - Part of the job involves touring/climbing the clock tower at Victoria Theatre & Victoria Concert Hall
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