Sales Associate, Vacheron Constantin
2 weeks ago
Reference Code: 97106**Sales Associate, Vacheron Constantin**:
- Singapore, 01, SG- Permanent**MAIN PURPOSE**
To develop sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.
**KEY RESPONSIBILITIES**
Sales
Developing strong sales turnover for the Store in accordance with the store strategy: - Meeting the turnover targets set by the store manager - Achieve Key performance indicators defined by the store manager - Provide exclusive client experience for sales/after sales service
Client Management
Satisfying customers: - Welcome & handle the clients in the respect of the Maison’s standards (In the Store, on the phone or by mail or E-commerce or during events) - Adapt its style to each client need in order to offer the appropriated service - Advise, convince & ensure that each sales is handled accordingly Building a long term relationship with the client: - Ensure the prospection and the follow-up of new clients (Both local and international) - Enrich the client database using the e-cards for client and prospect an obtain full clients’ details and respect PDPA. - Be force of proposal to develop client actions (phone, mailing, etc.) Customer Service SAV: - Take care of each case according the Maison’s standards - Follow up on each case and communicate to the store manager each problem
Product/ Merchandise/Inventory Management
- Participate to the good management of the stock - Reception & transfer - Take part on inventory management / stocktake - Check that all products are correctly handled & priced - Look after the level of stocks of the accessories (catalogs, gifts, boxes, etc.) - Look after the merchandising (products are correctly emphasized according to the Store priorities, cleanliness, prices, etc.)
Other
- Respect of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc. - Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas / actions) - Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections - Remain informed on the business through magazines and regular store checks of the competitors - Assist Managers for admins duties (shift in charge, OT, petty cash) and training for junior staff members.
**Requirements**:
- At least 4 to 5 years’ in Retail Sales, preferably in a luxury environment
- Strong Passion for our products and Maison
- Possess strong communication and interpersonal skills
- Strong in English and at least another local language
- Pleasant Disposition
- Good Team Player
- Performs well under pressure and can multi-task
- Good communication between managers and the team
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