
International Customer Service
5 days ago
**International Customer Service Officer 外贸跟单员/协调员**
Salary - $2500 - $3000 per month
5 working days (8.30am - 6pm)
薪水 - $2500 - $3000 每月
5 个工作日 (8.30am - 6pm)
**Company Background**:
A 20-year Singapore manufacturing group with its own factories in Dongguan, PRC, for electronic components that are mainly exported to Europe and USA. Now Singapore head office want to recruit an **International Customer Service Officer**
公司背景:
成立20多年的 新加坡 本地公司,在中国东莞设有自己的工厂,生产加工电子元件等, 产品主要销往欧洲
现新加坡总公司招1名FM 外贸跟单员/协调员 **(International Customer Service Officer)**
**Company Address**:
UBI TECHPARK
Near two MRT Stations: MacPherson and UBI
**公司地址:UBI TECHPARK**
靠近黄线麦坡森 或 蓝线UBI MRT
**Office Environment**
Air-con. Office
HQ handle trading
All production are in PRC.
办公环境
空调,办公室
新加坡总部,做外贸生意
所有生产都在中国。
**Roles and Responsibilities**
- Processing of assigned customers’ incoming purchase orders. Placement of orders to supplier in China and reply customers with delivery schedule.
- Scheduling of production plan to the supplier/ factory upon receipt of demand.
- Processing of shipping documents from supplier and update customers.
- Coordinate weekly shipment delivery including responding to occasional urgent delivery request from customers.
- RMA, Return Material Authorization of goods from customers due to complaints or quality issue. Working closely with supplier/ factory to provide recovery/resolution to customers.
- Forward statement of account prepared by accounts to customers once a month.
- Payment follow-up (work with sales if needed)
- Advise Accounts upon receipt of payment
- To carry out any additional job-related duties which the Management may assign from time to time, when and where necessary
- Evaluate and improve the work processes and continuous improvements on department performance
**职责**
- 处理指定客户的传入采购订单。向中国供应商下订单并回复客户交货时间表。
- 在收到需求后为供应商/工厂安排生产计划。
- 处理来自供应商的运输文件并更新给客户。
- 协调每周发货,包括响应客户偶尔的紧急发货请求。
- RMA,客户因投诉或质量问题而对货物进行退货授权。与供应商/工厂密切合作,为客户提供恢复/解决方案。
- 每月一次将准备的账户报表转发给客户。
- 付款跟进(如果需要,与销售人员合作)
- 在收到付款后通知账户
- 在需要的时候,执行管理层分配的其他额外跟工作相关的职责,
- 评估和改进工作流程并持续改进部门绩效
**Requirements**:
- 2-3 years of relevant work experience in international trading or logistics
- Working experiences in electronic component manufacturers are preferred;
- Demonstrates excellent planning skills
- Good in written and verbal communication skills
- Proficiency in Microsoft Excel, Word and Outlook
- Proficient in English and 普通话
- Able to read/ speak and write 普通话
**要求**
- 2-3年外贸跟单或物流相关工作经验
- 从事过电子元件生产企业的优先;
- 出色的计划能力
- 良好的书面和口头沟通技巧
- 精通 Microsoft Excel、Word 和 Outlook
- 精通英语和中文
- 能够说普通话,读和写中文
**Training & Increment**
Training will be provided
Trial period 1-3 months
Salary increment after trial period
**培训与增量**
将提供培训
试用期1-3个月
试用期后加薪
-
Intern, Customer Service
7 days ago
Singapore Harman International Full time**A Career at HARMAN**: As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work...
-
Customer Service Lead
1 week ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service
1 week ago
Singapore BIS INTERNATIONAL PTE. LTD. Full timeCustomer Service is an integral part of our organisation. Our Customer Service Team plays a pivotal role in supporting our sales and marketing functions, ensuring customer satisfaction at every point of engagement with our customers. We are especially seeking individuals who believe strongly in superior customer service standards to come join our...
-
Customer Service Representative
1 week ago
Singapore International Flavors & Fragrances Full timeThe Customer Service Representative will join Danisco Singapore Pte Ltd and support order to cash operations across Southeast Asia. The role is responsible for end to end Order to Cash process includes but not limited to manage customer accounts at an operational level, entering and processing assigned orders according to the procedures, dealing with and...
-
Customer Services Executive
2 days ago
Singapore International SOS Full timeResponsibilities: - To provide an empathetic, and efficient delivery of assistance services to our members, end users and clients - Manage cases in line with the key directive of Assist First, Verify Later - Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service...
-
Customer Service Executive
2 weeks ago
Singapore International SOS Full timeOverview Customer Service Executive role at International SOS. International SOS provides comprehensive healthcare management to beneficiaries enrolled in the TRICARE Overseas Program (TOP). This role will require close interface and regular communication with TRICARE, our client, and with their beneficiaries who are enrolled in each region....
-
Customer Service
1 week ago
Singapore Watch Repair Service Centre Full time $4,000 - $6,000 per yearJob Description / 职责描述:Minimum GCE 'O' Level / Diploma in Business, Retail, or related fieldAt least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service roleAble to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power...
-
Customer Service Intern
3 days ago
Singapore BY INVITE ONLY LLP Full timeWe are looking for a highly motivated and customer-oriented individual to join our team as a Customer Service Intern. This is a fantastic opportunity for anyone who is looking to gain practical experience in the customer service field. He/ she will report to the customer service lead. To excel in this role, it is crucial to maintain a calm demeanour when...
-
Customer Service Intern
1 week ago
Singapore Bollore Logistics Asia Pacific Full time**Internship Objectives**: The intern will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives. **Job Roles & Responsibilities**: - Ensure customer's orders are processed in a timely and accurate manner - Ensure reports are submitted on timely basis...
-
Customer Service Executive
1 day ago
Singapore Pacific International Lines Full timeSingapore **DRIVING CONNECTIVITY** **Chart your Course with PIL** With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to...