Customer Service Executive

2 weeks ago


Singapore International SOS Full time

Overview Customer Service Executive role at International SOS. International SOS provides comprehensive healthcare management to beneficiaries enrolled in the TRICARE Overseas Program (TOP). This role will require close interface and regular communication with TRICARE, our client, and with their beneficiaries who are enrolled in each region. Responsibilities Manage cases with the "Assist First, Verify Later" approach. Provide exceptional service with a professional attitude. Understand key clients' Operations and Billings Procedures. Coordinate cases efficiently and cost-effectively. Move cases forward in the best interests of members and clients. Collaborate with operations staff, medical team, and other Assistance Centres. Serve as the first point of contact for members, clients, and colleagues. Answer incoming calls promptly and courteously. Handle inbound requests efficiently. Manage and communicate case loads during shifts. Arrange logistics timely and appropriately. Escalate cases as per protocols. Ensure continuity of service delivery. Organize medical and security services using internal and external resources. Promote International SOS positively. Perform other duties as requested by the manager. About You Diploma or equivalent. Minimum 3 years of relevant customer service experience Experience in call centers, assistance companies, or hospitality industry is an advantage. Flexibility to work as part of a rotating roster without restrictions Excellent written and spoken English language What we offer Comprehensive 10 weeks of induction group training Supportive, collaborative & friendly team culture Structured remuneration and progression program, enabling you to grow your career within a global organization Working hours 8.5 hour shifts Between 6am to 8.30pm 100% work from office, no hybrid or WFH option No night shift, required to work on weekends and public holiday Seniority level Not Applicable Employment type Full-time Job function Other Industries Hospitals and Health Care Location: Singapore, Singapore #J-18808-Ljbffr



  • Singapore Customer Service Full time $40,000 - $60,000 per year

    Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

  • Project Host

    4 days ago


    The Rutherford, Singapore, C Science Park Drive, #- Singapore Customer Service Full time $1,500 - $2,000 per year

    Job Scope:Ensure timely delivery of materials and equipment to the event venue.Send reminders to participants via WhatsApp group.Promote attendance and follow up with absentees.Maintain cleanliness of the venue throughout the event.Basic IT knowledgeDetails:Number of Hosts Needed: 7 physical hostsStart Date: By 2nd NovemberWorking Hours:10:30 AM – 1:30...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Representative **Location**:77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...


  • Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    **Roles and Responsibilities - Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery...


  • Singapore TPS Secretarial & Executive Search Full time

    **Responsibilities**: - Responsible for end-to-end customers as per product requirements & regulatory guidelines including Non-Resident Account customers of the Bank - Handling walk-in customers at the branch counter and visit customers office/residence for collecting documents - Resolve Client queries and servicing requests within turn around time -...


  • Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Singapore PUPSIK PTE. LTD. Full time

    **Are you a good and patient communicator who enjoys interacting with customers to understand and help them with their enquiries? Are you a meticulous multitasker that enjoys handling administrative duties and staying on top of them? Are you a independent problem-solver that is able to creatively come up with solutions to resolve difficult situations? If so,...


  • Singapore LSH INDUSTRIAL SOLUTIONS PTE. LTD. Full time

    **Customer Service Executive** We are looking for a Customer Service Senior Executive / Executive who is able to attract potential customers by answering product and service questions; Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. **Responsibilities** - Follow up with customers, identify and seize...


  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...


  • Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System - Online, etc). To know the use of manual receipts / the rates, in the event of a computer...