Staff Engineer

Staff Engineer - Software Application Support
Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**:
For this position - Customer Engineering (CE) engineer, your key responsibilities are providing technical advocacy, interacting directly with customers and customer support teams, maintaining product availability and reliability, participating in product releases, and communicating with stakeholders during major incidents.

**Responsibilities**:

- Solve key problems that potentially may take with the production systems and create solutions to prevent incidents from occurring again
- Ability to understand the root cause of errors and exceptions and isolate it to the line of code that may be causing the problem
- Ability to understand the health of various tools used in the product, isolate the root cause of a customer-reported alert to the tool that may be unhealthy, and perform level 1 and 2 of service restoration
- Driving the P1 incident to its restoration (including sending out communications to stakeholders)
- Preparing operations report
- Automating tasks or processes
- Documentation for a known issue

**Qualifications**:

- BS in computer science or equivalent with 6+ years or MS in computer science or equivalent with 4+ years of professional software support experience
- Experience with object-oriented languages: Python, Java, etc
- Experience with the database
- Experienced in Incident Management process and ability to resolve level 1, and level 2 issues within agreed organization SLO
- A sense of ownership and pride in your performance and its impact on the company’s success
- Critical thinking and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills

Nice to have
- Knowledge of advanced networking technologies and services, including MPLS, VPLS/VPWS, Ethernet, IP/VPN routing protocols and architectures, IP security/SSL, IP multicast, IPv6, and wired/wireless LAN infrastructures is a strong plus
- Hands-on knowledge of the Linux operating system (Ubuntu, CentOS, etc.)
- Real-world experience with cloud technology such as AWS, Azure, or GCP is nice to have
- Be a talent multiplier who gets the team around them to excel
- Be persistent, creative, and driven to get results relentlessly
- Exhibit a solid backbone to challenge the status quo when needed
- Exhibit a high level of curiosity, keeping abreast of the latest trends & technologies
- Show pride in ownership and strive for excellence in everything undertaken

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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