Project Manager

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity and global reach to serve the diverse needs of enterprises operating regionally. To augment our enterprise digital transformation offerings, we recently incorporated a new business consulting unit with a dedicated team of expert consultants into our operations.

As a system integrator for our clients in the Customer Experience world, Toku prides itself in being the bridge between Business and IT - therefore the role of the Project Manager is critical in ensuring that the communication bridge is clear between the client, partners, vendors and most importantly within our internal team.

Want to be part of our journey?

**What will you be doing?**
- ** Project Planning**:The project manager should create a comprehensive project plan that outlines the scope, timeline, budget, and resources required for the project. They should be able to identify potential risks and develop a plan to mitigate those risks.
- ** Resource Management**: The project manager should manage the resources required for the project, including personnel, hardware, software, and equipment. They should be able to allocate resources effectively and monitor resource utilization throughout the project.
- ** Stakeholder Management**:The project manager should communicate regularly with stakeholders to ensure that the project meets their needs and expectations. They should be able to manage stakeholder expectations and handle any concerns or issues that arise during the project.
- ** Quality Assurance**: The project manager should ensure that the system integration is of high quality and meets the required standards. They should have a good understanding of quality assurance processes and be able to implement them effectively.
- ** Risk Management**: The project manager should identify potential risks to the project and develop a plan to mitigate those risks. They should be able to manage risks effectively and take corrective action when necessary.
- ** Testing and Validation**: The project manager should oversee the testing and validation of the system integration. They should be able to develop testing strategies and ensure that the testing is thorough and effective.
- ** Project Reporting**: The project manager should prepare regular reports on project status, including progress against milestones, budget, and quality metrics. They should be able to communicate project progress to stakeholders and provide regular updates on the project's status.

**We’d love to hear from you if you have**:

- Hold a Diploma or Degree in Business, IT, Customer Experience or related disciplines with an interest in technology
- Minimum 3 to 5 years of project management experience
- Possess Project Management certification such as PMP, PRINCE2, or CITPM would be a good advantage
- Articulate with a strong command of spoken and written English is required
- Experience in Healthcare and Public Sector projects, Government Cloud Singapore (GCC) is a plus
- Having business user and/or technical understanding especially around Contact Centre System or CRM integration (ServiceNow, MS Dynamics, Salesforce) projects regardless of on-premise and/or Cloud solution (AWS, Azure) is a definite advantage
- One who pride him/herself in always learning something new
- One who are active in sports or competitive in nature