Executive, Guest Service

2 weeks ago

Singapore ASCOTT INTERNATIONAL MANAGEMENT PTE LTD Full time

**Front Office Operations**

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

**Responsibilities**:

- Assist guests with check-in and check-out procedures
- Ensure all guests are attended to at the Front Desk
- Issue apartment access key cards
- Attend to and anticipate all guests' queries and needs
- Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
- Manage guests’ accounts, information and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Assist with the onboarding process for new employees
- Handle and record guests' feedback and complaints, referring them to supervisors and managers
- Receive and convey messages to guests promptly
- Handle the safekeeping of cash and guests’ valuables and belongings
- Perform related tasks as assigned

**Job Requirements**:

- Service-oriented
- Passion in learning a variety of tasks, including handling paperwork
- Willingness to perform shifts

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