
F&b Supervisor
5 days ago
**Role Description**
The F&B Supervisor will oversee all food and beverage operations at NEON's entertainment venues, ensuring smooth daily operations, exceptional customer service, and compliance with health and safety regulations. This role involves managing F&B staff, maintaining inventory, and collaborating with other departments to enhance the overall guest experience and will report directly to Retail Manager.
**Operational Management**
- Ensure smooth day-to-day operations of the F&B area.
- Receive, inspect, and manage deliveries of food, beverages, and consumables.
- Monitor inventory levels and ensure timely reordering of products and consumables.
- Maintain high standards for the presentation and cleanliness of the F&B area, following daily and weekly cleaning protocols
- Track daily sales and prepare regular reports for retail management team especially in regard to reordering consumables and products
- Manage the fresh food goods with date control and wastage on a FIFO basis
**Equipment and Facility Maintenance**
- Oversee the maintenance and repair of Café equipment and other F&B facilities.
- Conduct regular checks to ensure equipment functionality and safety compliance
**Staff Management**
- Train staff to meet operational needs.
- Supervise and motivate staff to deliver exceptional customer service.
- Resolve any staffing or operational issues promptly and professionally.
**Customer Experience**
- Create a magical, immersive environment for visitors through high-quality service and themed presentation.
- Address customer inquiries and feedback to ensure a delightful experience.
**Compliance and Standards**
- Ensure all F&B operations comply with health, safety, and sanitation regulations.
- Implement and enforce quality standards for food preparation and service.
**Innovation and Collaboration**
- Work with creative and marketing teams to align F&B offerings with the exhibition’s theme.
- Suggest enhancements to attract visitors and boost sales.
**Required Education and Experience**:
- Proven experience as an F&B Supervisor or in a similar leadership role.
- Strong knowledge of food safety and sanitation standards.
- Excellent organizational and multitasking skills.
- Possess a valid Basic Food Hygiene Certificate (BFHC)
- Requires standing for extended periods and the ability to lift/move objects as needed
- Strong leadership and team management abilities.
- Exceptional customer service skills.
- Proficiency in inventory management of food products.
- Passion for delivering unique, memorable guest experiences.
- Interest or familiarity with the Harry Potter franchise is a plus
**Working Conditions**
- Must be available to work weekends, holidays, and evenings as required.
- Comfortable working in a fast-paced, themed event environment.
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